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Doug45

join:2002-08-27
Wheaton, IL
kudos:1
Reviews:
·Comcast

wrong zip code in database

I had DSL for over ten years starting with Ameritech. Last year took the plunge to Comcast. I'm looking it see what kind of deal I can get if I return to AT&T.

About 4-5 years ago, the zip code for our home was changed by the post office. When I go online to look at available services, the tool will not recognize my address with the new zip code.

How can the provisioning database be updated to the proper zip code? I have tried to get it changed via chat, but the representatives say they cannot make that correction.


Tech007
Premium
join:2013-01-25
Belleville, IL
did you try it with the old zip out of curiosity?


wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1
reply to Doug45
said by Doug45:

How can the provisioning database be updated to the proper zip code? I have tried to get it changed via chat, but the representatives say they cannot make that correction.

I would post in the sbc direct forum

Doug45

join:2002-08-27
Wheaton, IL
kudos:1
Reviews:
·Comcast
Thanks - I was going to go to direct but the instructions said to post in the local forum first.

My concern is if I get provisioned with the wrong zip code I could be fighting billing issues going forward.

The billing in the past always went to the correct (new) zip code.


wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1
said by Doug45:

I'm looking it see what kind of deal I can get if I return to AT&T.

If you have not been a customer of att for a full year.
You'll be considered a new residential internet customer and can use the new customer promotional rates.