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rmckofke

join:2001-05-15
Staten Island, NY
reply to thatdood

Re: [HD] STB Exchange

I have a local store that I usually go to when I swap/replace a STB, I assume I can do the same with this exchange?

Also, this might be a side topic but are the new 7XXX boxes "better" than they were a few months ago? I recall reading threads where the boxes were problematic, and that the DVR's in particular were buggy so I kept my 6XXX DVR. I would love to upgrade to a 500GB drive but not at the expense of having to deal with buggy equipment.


webcobbler

join:2013-03-09
Rumson, NJ
kudos:2

I believe the 7216 silver DVR has been retrofitted for a 500GB HD. It used to have 160GB HD, (That's why it has 16 at the end).

It is still slower than the 7232, (originally suppose to have 320GB HD, but put in the 500GB to please customers by motorola), but I believe that is what everyone will get when they upgrade using this method from the TV. You will get the silver DVR.

You can always go into your local store and exchange for a 7100 p2 black regular HD STB, and also pay the one-time $40 dollar fee for the 7232...if you choose.

I got the 7232 two years ago and paid that fee. Best money I ever spent on a DVR. I never have needed to replace it yet.



thatdood

join:2002-07-03
Plano, TX
reply to thatdood

My neighbor dropped off the two boxes that UPS delivered to the wrong house yesterday.

Ended up getting the new 7232 and the new black 7100. Just a few weeks ago Verizon wanted me to pay $40 per box for these. I told them to pound rocks.


webcobbler

join:2013-03-09
Rumson, NJ
kudos:2

That is pretty cool that you got the 7232 for free. I got that STB 2 years ago, but was willing to pay the $40 bucks because it had the 500GB HD and was much faster than the 7216 DVR. At that time, the 7216 did not have the retrofitted 500GB HD in it.

I still have the 7100 silver HD STB only because it has the clock on it. Otherwise, i'd love to have the more powerful black 7100 p2.



Steely
I rise when the sun goes down
Premium
join:2000-10-15
Princeton Junction, NJ
kudos:1
reply to PJL

I got two replacement 7100 boxes through the swap-out program. Both have minor wear-and-tear marks and are obvious retreads, but the funny thing is that one of them consistently displays the wrong time (exactly 4 hours earlier) and gives me free access to all the HBO channels, which I canceled almost two months ago. I've tried the various In-Home Agent fixes and reboots, but nothing ever changes...so it looks like I'm "stuck" with free HBO for now, at least on that one replacement box!



matcarl
Premium
join:2007-03-09
Franklin Square, NY

I wonder if that box was ever taken off the previous customer's account. Maybe they had HBO?



Steely
I rise when the sun goes down
Premium
join:2000-10-15
Princeton Junction, NJ
kudos:1

1 edit

I don't know, but I get all the channels I'm supposed to get....plus HBO! The 4-hour time difference makes me think the box was previously used on the West Coast before the change to Daylight Saving Time...and it got stuck there!


billhere

join:2011-10-21
Santa Monica, CA

This has nothing to do with set-top boxes, but for about a week after Verizon sent me a replacement router from West Chester, PA, the location service on my iPod Touch thought I was in Virginia.



wmcbrine
213 251 145 96

join:2002-12-30
Laurel, MD
kudos:1

said by billhere:

This has nothing to do with set-top boxes, but for about a week after Verizon sent me a replacement router from West Chester, PA, the location service on my iPod Touch thought I was in Virginia.

Coincidence. Those services are based on IP addresses, and your address changed when you changed your router -- but it also changes when, e.g., the power goes out -- as well as, potentially, at any random time. The IP addresses come from a pool, so the service thinks you're at whatever location it last had for that IP, until you or someone (or something?) else updates it.
--
09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

kes601

join:2007-04-14
Virginia Beach, VA
kudos:2

said by wmcbrine:

said by billhere:

This has nothing to do with set-top boxes, but for about a week after Verizon sent me a replacement router from West Chester, PA, the location service on my iPod Touch thought I was in Virginia.

Coincidence. Those services are based on IP addresses, and your address changed when you changed your router -- but it also changes when, e.g., the power goes out -- as well as, potentially, at any random time. The IP addresses come from a pool, so the service thinks you're at whatever location it last had for that IP, until you or someone (or something?) else updates it.

Not necessarily. Apple (and other) wifi devices use location services based upon where a particular WiFi network is physically broadcasting from. If the router was refurbished and previously in VA, then the iPod Touch could very much think the router was in VA.

»gps.about.com/od/glossary/g/wifi···tion.htm

rmckofke

join:2001-05-15
Staten Island, NY
reply to rmckofke

thanks, I'm off on Friday so I'll call the store and see if then can tell me if they have any and I'll swap that out. I need to get everything on my current DVR off first!



Steely
I rise when the sun goes down
Premium
join:2000-10-15
Princeton Junction, NJ
kudos:1
reply to Steely

Anyone know how long it takes for the returned boxes to clear your account? I'm locked out of some of the functions on "My Verizon" because it thinks I have a pending order:

Your account currently has a pending order. That order must complete before you are able to proceed with online ordering.

You can easily check the status of your order by visiting
What's Next.

If you are unaware of a pending order for your account, call
1 800 - VERIZON (1 800 - 837 - 4966) to speak to a representative.


According to my UPS tracking numbers the equipment was delivered and signed for a couple of days ago.



bohratom
Jersey Shore is back again.

join:2011-07-07
Red Bank NJ

said by Steely:

According to my UPS tracking numbers the equipment was delivered and signed for a couple of days ago.

My returned STB was signed for 2 months ago according to UPS and I still have to call Verizon every 2 weeks to check the status... NO kidding


Silver_2000
Premium
join:2005-12-12
Carrollton, TX
Reviews:
·Windstream

Mine was received on thier end over 2 weeks ago and Im still getting billed for "extra" DVR
Which is ironic since as SOON as I plugged in the MPEG4 capable replacement DVR the subscriptions on he older one were disabled. It should be illegal for them to bill you for rent on a disabled device. Especially one thats been returned


Swissglide

join:2011-08-29
Point Lookout, NY
reply to PJL

Moved two days ago from 11561 to 11709. Had the new Alcatel ONT, the 7xxx box and the red actiontec router at the old place, and was very surprised when the tech showed up with the old 6xxx box and the grey router that was not even provisioned to deliver n wifi (good thing I have my own router, there is simply no other menu options but b/g, even with just AES enabled. It was especially funny since the router provided was incapable of delivering the speeds I am signed up for, I consistently got ~30 down instead of 75).

Now, to the good news: even though I downgraded from Extreme to Prime, the exchange widget said I was eligible for a free replacement. Went though the steps, got quoted 'no later than 5/15' (meaningless, I assume), went through the steps again to confirm, and sure enough the widget says that there is a pending STB upgrade on my account. The point of sending out techs with old boxes remains a mystery to me (just like the point of forcing you to exchange equipment every time you move, just like the point of having to mail it instead of tech picking it up during installation, etc...).

So bottom line - at least for me, the exchange request went through despite only having the Select package. We'll see when the box shows up.


JPL
Premium
join:2007-04-04
Downingtown, PA
kudos:4

Just curious... why didn't you just take your router and STBs from your old place? That's what they had me do when I moved a few miles from my old house to me new one. I can understand if you move from one market to another, you're supposed to return your equipment. But when I moved (3 years ago) they just told me to take my equipment with me.


Swissglide

join:2011-08-29
Point Lookout, NY

Honestly, I am curious about why that was not possible too. And so was the tech who did the install. When I moved my services to the new address through FIOS website, I got a big email message saying that my old equipment will not work at my new address. Will not was bolded and underlined. I also got a return mailer for the old equipment. This is the second move in 2 years, and this is the second time VZ makes me do this. Last time I got the same equipment as I had before, and I was sure that I will this time too. The tech said that I could have just brought it up and he would have requested for it to be reprovisioned (why is that even necessary? Account ID is the same, maybe because the package changed), but knowing how messy VZ's billing system is, I did not want to risk being charged $550 for the box and $99 for the router and dealing with them to get it removed for the next 5 years. So here I am, in 2013, with a 6xxx incapable of displaying the HD IMG and a b/g router incapable of supporting my internet plan. Hopefully, the replacement box gets here soon.

p.s. for clarification purposes, both moves were within the same service region, the first one was actually less than a mile, and the second one was about 30 miles. Both times VZ requested equipment return.



ITALIAN926

join:2003-08-16
kudos:2

If its a MOVE order, boxes can be reused, if a NEW account is being created in order to get a better promo, boxes must be returned.


JPL
Premium
join:2007-04-04
Downingtown, PA
kudos:4

Is that a new policy? I'm asking because I did what you said I shouldn't be able to do. I got set up as a new account in my new house, and I got all the deals of a new customer, and yet I was told to bring my equipment with me. I have to say, if I had to give up my 7232, after spending the upgrade fee on it, only to be given a 6216 at the new house, I'd be a tad ticked off.



ITALIAN926

join:2003-08-16
kudos:2
Reviews:
·Verizon FiOS

Its probably possible, but not a typical procedure. In fact, I wouldnt even know who to call. Certain databases have to be updated, DVR's especially are supposed to be wiped clean before activation on new accounts. If we try to activate previous boxes on new accounts, the system doesnt allow it.


UnnDunn
Premium
join:2005-12-21
Brooklyn, NY
reply to tnsprin

said by tnsprin:

Goal line/Buzzer Beater, HBO/Cinemax are not in the Ultimate package. Extreme for goal line and seperate Premium package for HBO/Cinemax. So lots more people impacted.

NYC Metro has HBO/MAX in Ultimate.

UnnDunn
Premium
join:2005-12-21
Brooklyn, NY
reply to wmcbrine

said by wmcbrine:

Coincidence. Those services are based on IP addresses, and your address changed when you changed your router -- but it also changes when, e.g., the power goes out -- as well as, potentially, at any random time. The IP addresses come from a pool, so the service thinks you're at whatever location it last had for that IP, until you or someone (or something?) else updates it.

It's based off of MAC addresses, not IP addresses. A company called SkyHook maintains a large database of MAC addresses and their locations. You can update the info for your router here. Or wait for it to happen automatically based on their scans.

tnsprin

join:2003-07-23
Bradenton, FL
kudos:1
Reviews:
·Verizon FiOS

1 edit
reply to UnnDunn

said by UnnDunn:

said by tnsprin:

Goal line/Buzzer Beater, HBO/Cinemax are not in the Ultimate package. Extreme for goal line and seperate Premium package for HBO/Cinemax. So lots more people impacted.

NYC Metro has HBO/MAX in Ultimate.

Well aware of that as I have a NY Account and a Florida account.

My NY installs back in 2010 was all 7xxx. But well aware that they were still installing 6xxx boxes in 2013. During the install in Florida I commented to the installer, and he did use a 7232, and one 7100-p2 but another 6xxx. The recent upgrade went less then perfect. They first sent a 7100-p1 which arrived with a loose metal shield running around in the case. I called and they were suppose to send out a new one, and I returned the 7100 never even risking plugging it in. But their system refused to release the new box, despite the return, because it was expected the box to be activated. Just got them to send a second box (this time got a 7100-p2) last week just in time for the coming changes.

Swissglide

join:2011-08-29
Point Lookout, NY

1 edit
reply to ITALIAN926

It was a move order, just like the one before. Just went to the website, clicked the 'Moving?' link, and went through the steps.

upd: So two days ago I went into the in-home agent to check the replacement order status, and I got a message saying that the network upgrades have been postponed indefinitely, and that no boxes will be replaced. Then I called cs to complain and was told that a tech will be at my house with a new box first thing on Monday. The tech came and put in a brand new 7232 p2 (also replacing the ONT, since mine had to be reset twice while he was there). He also mentioned something interesting: my service region (Long Island) is supposed to get the media server (»www.engadget.com/2013/01/08/veri···ands-on/) by the end of this year, and apparently they just had a meeting to discuss the installation process and have equipment to test on hand.


BlackNGold29

join:2008-07-08
Bethel Park, PA
reply to PJL

Just found out from Verizon that they aren't doing the MPEG-4 thing until later this year now and that is why I haven't received my box yet. So basically, whenever they decide to push that again, that is when I'm supposed to get my box. Figures, after all of that.


webcobbler

join:2013-03-09
Rumson, NJ
kudos:2
reply to Swissglide

I believe around September is when the Media Servers are suppose to start shipping.

I wonder when it will be announced by Verizon, and then when we can order it / get on a waiting list? Then finally, when it will be in VZ stores to just pick up?

I know a Tech will have to come out and put in a new ONT and Gig E rev. I router. It will not be as simple as just exchanging boxes and equipment.


PJL

join:2008-07-24
Long Beach, CA
kudos:2
reply to BlackNGold29

You think maybe they simply didn't anticipate demand and ran out of replacements?


webcobbler

join:2013-03-09
Rumson, NJ
kudos:2
reply to BlackNGold29

as BlackNGold said...

Can anyone else confirm that VZ has not done any of the channels they said they would switch over to MPEG4 on April 15th?

I thought on that date about, like they said, they would switch those 20 or so channels to MPEG4.

And thats why they could add BeIn channel bc its MPEG4, for example, and without switching the 20 channels, no added HD channels could be done. But obviously, Ultimate package people will get all these converted MPEG4 channels included, and any newly added channels in MPEG4 of course.

Or are the channels in the new Sports Pass package the channels on the list that they have already been switched to MPEG4? and then when they do more, those channels will be added to that Package?
So, did they do all? (which I would assume)

Or did they just do 1 or 2, and they won't do they rest until Winter?

And that is why we do not have the channels that we suppose to get, (like TVGuide HD) etc.

Sorry for the little rant, but If VZ did transfer all those channels to MPEG4, we should've seen more HD adds by now, IMHO. Not just BeiN.



matcarl
Premium
join:2007-03-09
Franklin Square, NY

none were converted in VHO5, looks like it's on hold.


PJL

join:2008-07-24
Long Beach, CA
kudos:2
Reviews:
·Verizon FiOS

said by matcarl:

none were converted in VHO5, looks like it's on hold.

...because they ran out of replacement 7XXX STBs.