Can you send me your Comcast ID or Comcast email address through a private message? I'll have someone take a look at it.
reply to mikedz4 If this is your first time trying to access online or mobile app, you need to "update" your account. Go to customer.comcast.com, log in, go to users and preferences and follow the instructions to update. This should fix it.
tried that and no go. voicemail online was checked but still nothing.