I had this 3.95 added to my account this month. I just bought my own modem a couple months ago so I was wondering why I needed to pay this fee. Support said it was because I hadn't returned my old modem yet. The modem I've had for 5 years. She said as soon as I return it to the office they'll take the charge off.
What kind of bullshit is this? I thought I paid for the modem over the first 12 months of having internet service, why am I being charged a lease fee for a modem I bought 5 years ago and don't even use anymore? Now I gotta find time to go drop this thing off at their office all the way across town.
I feel like I'm being scammed.--
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