US Cable Support > Comcast Cable TV > New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

reply to telcodad

Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

From ComcastTeds
2-25-2013 11:39 AM

... Monmouth County and Ocean County are currently scheduled for early March pending final internal approvals. Once we get closer to that date I will be sure and confirm that information here. Thanks for your patience.

It's always changing and quite frankly, being IN Ocean County, we're getting fed up with the incompetence of the decision makers. We were supposed to get the update before the snowstorm hit and we got delayed again. Then instead of them making it up to us by doing us immediately, they went off to do other states instead. Comcast couldn't find their head if it was glued to their hand.

I do have to agree that I'm starting to get a bit tired of the wait myself.
I heard from a tech that was visiting last Monday that his boss said March 6th. Ted hasn't responded.

Lack of progress with SA/Cisco Cable Boxes updated

That's a pretty immature "letter" that people should be embarrassed to be associated with.

I disagree I think there are some valid points.

"us real customers"

"We bet the decision makers already have their update regardless of their location so they are in no big hurry and are dragging their feet."

"not our problem, we're paying for a service, figure it out without negatively affecting us. Hire more engineers and techs, you got the money we pay you".

If I worked for Comcast, and received something this bratty, I'd push whatever they are complaining about back another two months. Its embarrassing that someone would even take the amount of time to write something like that out to complain about a SOFTWARE UPDATE to a set top box. Grow up.

I could certainly understand the frustration these individuals feel.

"Mike Wolf" Do you know if the "Channels Not Available" message that I am receiveing on my TIVO Premiere is a "Cable Card" problem??? Never had a problem until after Christmas. Is it because my Cisco area went to the I-Guide (A25)? Thanks

updated stuff

reply to telcodad

Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

From ComcastTeds
3-6-2013 10:42 AM

... Our schedule in NJ has been impacted by a few weather events and some other business and customer priorities. We continue to work with the local NJ Comcast teams to get this update deployed.

I will be sure and post the confirmed dates here (as I have done all along for each area).

Thanks for your continued patience.

Not surprised. Starting to think it's a personal vendetta against us lol

Just sounds like blaming the weather for the lack of progress, there has been plenty of time since the beginning of February to roll out a software update between storms. Comcast just keeps "loaning out" their people for out of state projects instead of completing their tasks at home. What they could do is pool resources together from unaffected areas like the West coast or areas already upgraded, that way projects actually get completed.

reply to The Q
I doubt that's the real reason.

reply to telcodad
FYI - The latest status for the S26 update deployment:

From: »forums.comcast.com/t5/XfinityTV-···5#M70290

From ComcastTeds
3-22-2013 2:11 PM

... We had initially anticipated that all impacted locations would be complete by the end of March 2013. We are now at 44% complete. We obviously aren’t going to make the end of March timeline for all locations as I initially communicated and for that I apologize.

As mentioned earlier in this thread, we knew and communicated that a few locations were moving into April. That will now be the case for the majority of the remainder of our locations.

As areas get confirmed, we will certainly list them here.

For NJ, we have Monmouth and Ocean Counties currently scheduled for April 9. The remainder of NJ - Cherry Hill and vicinity - are currently scheduled for April 16.

Those are not confirmed dates but scheduled dates. As we get closer to those dates, we will evaluate the current situation in each area (as we always do) and get alignment with our local teams on the best timing for our customers (and the business) before moving ahead.

Thanks again for your continued patience and understanding. We will get these updates out to the remainder of our locations as quickly as reasonably possible.

Seems to be due to them not wanting to screw up the nationwide watchaton »corporate.comcast.com/comcast-vo···all-free

reply to telcodad
Here's the latest info on the S26 update deployment for Monmouth and Ocean counties in NJ:

From: »forums.comcast.com/t5/XfinityTV-···9#M71694

From ComcastTeds
4-5-2013 11:59 AM

SCHEDULE UPDATE

Customers in the areas listed below are currently scheduled to get the referenced on-screen guide updates and new features next week.

NEW JERSEY

Allenhurst, Atlantic Highlands, Barnegat, Bay Head, Beachwood, Berkeley, Brick, Brick Township, Bricktown, Cedar Bonnet Island, Clearbrook, Concordia, Cranbury, Crestwood, Deal, Dover, Dover Township, Eagleswood, East Brunswick, East Windsor, Eatontown, Fair Haven, Fort Monmouth, Freehold, Greenbriar, Harvey Cedars, Hazlet, Helmetta, Highlands, Hightstown, Holmdel, Island Heights, Jamesburg, Lacey Township, Lakehurst, Little Egg Harbor, Little Silver, Loch Arbour, Long Beach Township, Long Branch, Manchester, Mantoloking, Middletown, Monmouth Beach. Monroe, Ocean Gate, Ocean Township, Oceanport, Pine Beach, Pine Hurst Estates, Plainsboro, Point Pleasant, Point Pleasant Beach, Red Bank, Roosevelt, Rossmore, Rumson, Sea Bright, Ship Bottom, Shrewsbury Borough, South Brunswick, South Toms River, Spotswood, Stafford Township, Surf City, Tinton Falls, Toms River, Tuckerton, Twin Rivers, West Long Branch, West Windsor, Whiting.

Details on the new features available are detailed in the initial post in this thread. Additional information can be found at »www.xfinity.com/meetyourguide

Additional locations will be announced as they are confirmed. All locations are expected to be completed in early 2013. Thanks for your patience.

"MikeWolf" I'm sorry if I asked this before but is this Cable Card firmware update to fix the "Momentary Black Screen" and "Channels Not Authorized" message when channels should be Authorized or be available? I have TIVO Premiere on the Garden State, NJ system and this problem is very annoying. Thanks. I believe next Tuesday (16 APR 2013) is our day.