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jimbo248

join:2001-08-09
Plymouth Meeting, PA

Just Lost Fios TV Plymouth Meeting, PA

Fios went out exactly at 5 PM Just get a message for each channel not available. Phone and wireless are fine.

Tried to call customer service. Busy. How widespread is this?


ggma1126
GGMA1126
Premium
join:2008-08-30
Claymont, DE
lost it here in Delaware also I thought it was my box and rebooted and now its stuck on the initial loading screen


jimbo248

join:2001-08-09
Plymouth Meeting, PA
Same here. I finally got through on phone, but when it went to transfer me to tech, busy signal.


MagScribe

join:2001-08-20
West Chester, PA
reply to jimbo248
Whew. Good to see its not just local -- only because maybe it will get fixed more quickly. Went down outside of West Chester, PA.

BTW -- am I missing it, or is it impossible to find a support phone number for service now on their web?
--
I do local news. My top site: www.unionvilletimes.com


jimbo248

join:2001-08-09
Plymouth Meeting, PA
I googled fios contact. 1 800-837-4966

jophan
Premium
join:2009-07-12
Jenkintown, PA
reply to jimbo248
I'm in the same boat in Jenkintown. Glad we still have Internet.

brtaylor5

join:2008-01-17
Newtown, PA
reply to jimbo248
Lost here in Newtown PA too. My box is also stuck on reboot. I am getting a "bad request" error when trying to access the support section of the website.

whsbuss

join:2007-08-10
Norristown, PA
Gotta be the entire VH08 at this point.


MagScribe

join:2001-08-20
West Chester, PA
reply to jimbo248
Thanks for the number -- busy, of course. Evidently, there's an issue in the VHO....charming, as always.
--
I do local news. My top site: www.unionvilletimes.com

whsbuss

join:2007-08-10
Norristown, PA
Been on hold for quite a while now. Knew something big was going on. Called their 800 # and they couldn't find my records, got transferred and the call dropped.


SparkChaser
Premium
join:2000-06-06
Downingtown, PA
kudos:4
reply to jimbo248
Down in DOWNingtown

Get out the DVDs, Netflix should be loaded tonight

knarf829

join:2007-06-02
kudos:1
reply to jimbo248
Uhoh


Lansdale1944

@verizon.net
reply to jimbo248
said by jimbo248:

Fios went out exactly at 5 PM Just get a message for each channel not available. Phone and wireless are fine.

Tried to call customer service. Busy. How widespread is this?

yes, the same exact thing and at the same time in the 19446 zip code. The 1-866-962-1946 number said 'sorry, we can not accept your call at this time' or something like that.


PPA

@verizon.net
reply to jimbo248
Outage in Phoenixville PA at same time.

yaynative

join:2013-02-27
reply to MagScribe
What is the VHO?

whsbuss

join:2007-08-10
Norristown, PA
said by yaynative:

What is the VHO?

Video Hub Office

dkimer

join:2009-08-06
19060
reply to jimbo248
down in Garnet Valley anyone got info


JCK

@verizon.net
reply to MagScribe
Same here in Collegeville, PA

RNecaca

join:2008-11-08
Upper Darby, PA
reply to jimbo248
Same thing goes for Upper Darby. I have FIOS internet but no FIOS TV.


jimbo248

join:2001-08-09
Plymouth Meeting, PA
reply to jimbo248
Guess it's a little late in the day to call Comcast!

Time Fire

join:2008-06-05
Philadelphia, PA
reply to jimbo248
Haven't posted here in a long time, but just chiming in to say that the same is happening here in Philly (19150). I tweeted them (@VerizonSupport and @VerizonFios) while I was on hold, and I see they've already responded to others regarding this - so they're definitely aware.

I also want to echo what another guy did - don't try rebooting your box. Like the other guy, my box (MR-DVR in my case) is stuck on the starting up screen. Hope I didn't ruin anything, and hope this outage is resolved soon.

Internet and phone is fine for me, though.

linkhart

join:2007-08-09
Villanova, PA
Lost TV Villanova 19085

whsbuss

join:2007-08-10
Norristown, PA
reply to Time Fire
said by Time Fire:

Haven't posted here in a long time, but just chiming in to say that the same is happening here in Philly (19150). I tweeted them (@VerizonSupport and @VerizonFios) while I was on hold, and I see they've already responded to others regarding this - so they're definitely aware.

I also want to echo what another guy did - don't try rebooting your box. Like the other guy, my box (MR-DVR in my case) is stuck on the starting up screen. Hope I didn't ruin anything, and hope this outage is resolved soon.

Internet and phone is fine for me, though.

So what did they respond saying? It's gotta be the VHO at Front & Oregon in Philly.


ggma1126
GGMA1126
Premium
join:2008-08-30
Claymont, DE
said by whsbuss:

said by Time Fire:

Haven't posted here in a long time, but just chiming in to say that the same is happening here in Philly (19150). I tweeted them (@VerizonSupport and @VerizonFios) while I was on hold, and I see they've already responded to others regarding this - so they're definitely aware.

I also want to echo what another guy did - don't try rebooting your box. Like the other guy, my box (MR-DVR in my case) is stuck on the starting up screen. Hope I didn't ruin anything, and hope this outage is resolved soon.

Internet and phone is fine for me, though.

So what did they respond saying? It's gotta be the VHO at Front & Oregon in Philly.

not necessarily as I am in Delaware and its out here also

Sandi (ggma)
--
Delaware Verizon Fios
Droid X


jimbo248

join:2001-08-09
Plymouth Meeting, PA
reply to jimbo248
So, since it happened at 5, do ya think when someone left the office to go home, they turned off the wrong switch thinking it was the lights?

(Sorry, just tried to bring a little humor in)

matthewh16

join:2010-05-21
Culver City, CA
Ours is out too, boxes stuck at booting.

Acct101
Premium
join:2011-09-20
Bensalem, PA
reply to jimbo248
Just came back on Bensalem Pa


Italian
Premium
join:2002-04-30
Collegeville, PA
said by Acct101:

Just came back on Bensalem Pa

Same here in Perkiomenville. PA

dpetzko

join:2008-07-30
Media, PA
reply to jimbo248
Same here in Media, PA...


ggma1126
GGMA1126
Premium
join:2008-08-30
Claymont, DE
reply to Acct101
back on in Delaware also