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jimbo248
join:2001-08-09
Plymouth Meeting, PA

jimbo248

Member

Just Lost Fios TV Plymouth Meeting, PA

Fios went out exactly at 5 PM Just get a message for each channel not available. Phone and wireless are fine.

Tried to call customer service. Busy. How widespread is this?

ggma1126
GGMA1126
Premium Member
join:2008-08-30
Claymont, DE

ggma1126

Premium Member

lost it here in Delaware also I thought it was my box and rebooted and now its stuck on the initial loading screen

jimbo248
join:2001-08-09
Plymouth Meeting, PA

jimbo248

Member

Same here. I finally got through on phone, but when it went to transfer me to tech, busy signal.

MagScribe
join:2001-08-20
West Chester, PA

MagScribe to jimbo248

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to jimbo248
Whew. Good to see its not just local -- only because maybe it will get fixed more quickly. Went down outside of West Chester, PA.

BTW -- am I missing it, or is it impossible to find a support phone number for service now on their web?

jimbo248
join:2001-08-09
Plymouth Meeting, PA

jimbo248

Member

I googled fios contact. 1 800-837-4966
jophan
Premium Member
join:2009-07-12
Jenkintown, PA

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to jimbo248
I'm in the same boat in Jenkintown. Glad we still have Internet.
brtaylor5
join:2008-01-17
Newtown, PA

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to jimbo248
Lost here in Newtown PA too. My box is also stuck on reboot. I am getting a "bad request" error when trying to access the support section of the website.
whsbuss
join:2007-08-10
Norristown, PA

whsbuss

Member

Gotta be the entire VH08 at this point.

MagScribe
join:2001-08-20
West Chester, PA

MagScribe to jimbo248

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Thanks for the number -- busy, of course. Evidently, there's an issue in the VHO....charming, as always.
whsbuss
join:2007-08-10
Norristown, PA

whsbuss

Member

Been on hold for quite a while now. Knew something big was going on. Called their 800 # and they couldn't find my records, got transferred and the call dropped.

SparkChaser
Premium Member
join:2000-06-06
Downingtown, PA

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Down in DOWNingtown

Get out the DVDs, Netflix should be loaded tonight
knarf829
join:2007-06-02

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to jimbo248
Uhoh

Lansdale1944
@verizon.net

Lansdale1944 to jimbo248

Anon

to jimbo248
said by jimbo248:

Fios went out exactly at 5 PM Just get a message for each channel not available. Phone and wireless are fine.

Tried to call customer service. Busy. How widespread is this?

yes, the same exact thing and at the same time in the 19446 zip code. The 1-866-962-1946 number said 'sorry, we can not accept your call at this time' or something like that.

PPA
@verizon.net

PPA to jimbo248

Anon

to jimbo248
Outage in Phoenixville PA at same time.
yaynative
join:2013-02-27

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What is the VHO?
whsbuss
join:2007-08-10
Norristown, PA

whsbuss

Member

said by yaynative:

What is the VHO?

Video Hub Office
dkimer
join:2009-08-06
19060

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down in Garnet Valley anyone got info

JCK
@verizon.net

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Same here in Collegeville, PA
RNecaca
join:2008-11-08
Upper Darby, PA

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to jimbo248
Same thing goes for Upper Darby. I have FIOS internet but no FIOS TV.

jimbo248
join:2001-08-09
Plymouth Meeting, PA

jimbo248

Member

Guess it's a little late in the day to call Comcast!
Time Fire
join:2008-06-05
Philadelphia, PA

Time Fire to jimbo248

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Haven't posted here in a long time, but just chiming in to say that the same is happening here in Philly (19150). I tweeted them (@VerizonSupport and @VerizonFios) while I was on hold, and I see they've already responded to others regarding this - so they're definitely aware.

I also want to echo what another guy did - don't try rebooting your box. Like the other guy, my box (MR-DVR in my case) is stuck on the starting up screen. Hope I didn't ruin anything, and hope this outage is resolved soon.

Internet and phone is fine for me, though.
linkhart
join:2007-08-09
Villanova, PA

linkhart

Member

Lost TV Villanova 19085
whsbuss
join:2007-08-10
Norristown, PA

whsbuss to Time Fire

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to Time Fire
said by Time Fire:

Haven't posted here in a long time, but just chiming in to say that the same is happening here in Philly (19150). I tweeted them (@VerizonSupport and @VerizonFios) while I was on hold, and I see they've already responded to others regarding this - so they're definitely aware.

I also want to echo what another guy did - don't try rebooting your box. Like the other guy, my box (MR-DVR in my case) is stuck on the starting up screen. Hope I didn't ruin anything, and hope this outage is resolved soon.

Internet and phone is fine for me, though.

So what did they respond saying? It's gotta be the VHO at Front & Oregon in Philly.

ggma1126
GGMA1126
Premium Member
join:2008-08-30
Claymont, DE

ggma1126

Premium Member

said by whsbuss:

said by Time Fire:

Haven't posted here in a long time, but just chiming in to say that the same is happening here in Philly (19150). I tweeted them (@VerizonSupport and @VerizonFios) while I was on hold, and I see they've already responded to others regarding this - so they're definitely aware.

I also want to echo what another guy did - don't try rebooting your box. Like the other guy, my box (MR-DVR in my case) is stuck on the starting up screen. Hope I didn't ruin anything, and hope this outage is resolved soon.

Internet and phone is fine for me, though.

So what did they respond saying? It's gotta be the VHO at Front & Oregon in Philly.

not necessarily as I am in Delaware and its out here also

Sandi (ggma)

jimbo248
join:2001-08-09
Plymouth Meeting, PA

jimbo248

Member

So, since it happened at 5, do ya think when someone left the office to go home, they turned off the wrong switch thinking it was the lights?

(Sorry, just tried to bring a little humor in)
matthewh16
join:2010-05-21
Culver City, CA

matthewh16

Member

Ours is out too, boxes stuck at booting.
Acct101
Premium Member
join:2011-09-20
Bensalem, PA

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to jimbo248
Just came back on Bensalem Pa

Italian
Premium Member
join:2002-04-30
Collegeville, PA

Italian

Premium Member

said by Acct101:

Just came back on Bensalem Pa

Same here in Perkiomenville. PA
dpetzko
join:2008-07-30
Media, PA

dpetzko to jimbo248

Member

to jimbo248
Same here in Media, PA...

ggma1126
GGMA1126
Premium Member
join:2008-08-30
Claymont, DE

ggma1126 to Acct101

Premium Member

to Acct101
back on in Delaware also