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technocar2

join:2009-05-29
Brampton, ON
kudos:2

1 edit
reply to Cloneman

Re: Way out of a rocket hub contract due to unusable service?

said by Cloneman:

I would try writing them a registered letter with documented speed tests/latency, if they even have a mailing address that people can use.

They do have a mailing address but they simply require that you follow proper steps before mailing a letter do them but people are simply too arrogant to following the steps that's described on the rogers.com "Make a complaint" page.

Edit:
Office of the President
Rogers Communications
P.O. Box 36040
RPO York Mills Leslie
Toronto, ON M3B 0A3

OR

Office of the Ombudsman
333 Bloor St E 9th Floor
Toronto, Ontario
M4W 1G9

But they will not respond unless one follows all the steps.

RogersEric

join:2011-10-21
canada
Hello ruralhub,

My name is Eric from Rogers. I'm unable to send you a private message but, feel free to reach out to us via Twitter (@RogersHelps), on Facebook (»facebook.com/rogers) or from our website (»rogers.com/contactus).

We can certainly look into the situation with you.

Thank you very much,

RogersEric