said by Cloneman:I would try writing them a registered letter with documented speed tests/latency, if they even have a mailing address that people can use.
They do have a mailing address but they simply require that you follow proper steps before mailing a letter do them but people are simply too arrogant to following the steps that's described on the rogers.com "Make a complaint" page.
Edit:
Office of the President
Rogers Communications
P.O. Box 36040
RPO York Mills Leslie
Toronto, ON M3B 0A3
OR
Office of the Ombudsman
333 Bloor St E 9th Floor
Toronto, Ontario
M4W 1G9
But they will not respond unless one follows all the steps.