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demarlie

join:2010-12-11
Le Claire, IA

Packet loss and latency issues in Quad Cities, IA

the past few days I have been having about 2-3% packet loss on my connection. I have the 20/2 package. I play online games and use a voice chat client online as well. I have seen increased ping and "lag" on both of our voice and game servers just over the past few days which are both in Chicago. I have tried logging into our backup server which is in new york as well as another game server in new york and are having the same issue. Can someone please help.

demarlie

join:2010-12-11
Le Claire, IA
Pinging 173.199.91.226 with 32 bytes of data:
Reply from 173.199.91.226: bytes=32 time=25ms TTL=117
Reply from 173.199.91.226: bytes=32 time=30ms TTL=117
Reply from 173.199.91.226: bytes=32 time=21ms TTL=117
Reply from 173.199.91.226: bytes=32 time=23ms TTL=117
Reply from 173.199.91.226: bytes=32 time=19ms TTL=117
Reply from 173.199.91.226: bytes=32 time=22ms TTL=117
Reply from 173.199.91.226: bytes=32 time=23ms TTL=117
Reply from 173.199.91.226: bytes=32 time=32ms TTL=117
Reply from 173.199.91.226: bytes=32 time=24ms TTL=117
Reply from 173.199.91.226: bytes=32 time=23ms TTL=117
Reply from 173.199.91.226: bytes=32 time=20ms TTL=117
Reply from 173.199.91.226: bytes=32 time=63ms TTL=117
Reply from 173.199.91.226: bytes=32 time=25ms TTL=117
Reply from 173.199.91.226: bytes=32 time=82ms TTL=117
Reply from 173.199.91.226: bytes=32 time=31ms TTL=117
Reply from 173.199.91.226: bytes=32 time=84ms TTL=117
Reply from 173.199.91.226: bytes=32 time=48ms TTL=117
Reply from 173.199.91.226: bytes=32 time=13ms TTL=117
Reply from 173.199.91.226: bytes=32 time=27ms TTL=117
Reply from 173.199.91.226: bytes=32 time=46ms TTL=117
Reply from 173.199.91.226: bytes=32 time=57ms TTL=117
Reply from 173.199.91.226: bytes=32 time=25ms TTL=117
Reply from 173.199.91.226: bytes=32 time=22ms TTL=117
Reply from 173.199.91.226: bytes=32 time=25ms TTL=117
Reply from 173.199.91.226: bytes=32 time=24ms TTL=117
Reply from 173.199.91.226: bytes=32 time=28ms TTL=117
Reply from 173.199.91.226: bytes=32 time=13ms TTL=117
Reply from 173.199.91.226: bytes=32 time=52ms TTL=117
Reply from 173.199.91.226: bytes=32 time=50ms TTL=117
Reply from 173.199.91.226: bytes=32 time=26ms TTL=117

Here are some pings, while not showing any packet loss this time you can see its jumping all over the place, I use to be a consistent 15-20ms, however if some of you are gamers you can relate to having your ping be so spiky like this. 25 to 82 to 31 to 84 makes gameplay almost impossible if you play competitively


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
I know we have had a few issues in the area over the past few days that would explain the issues that you are having. I will be happy to look into the issues you are having. Can you send me an IM with your account or phone number?

demarlie

join:2010-12-11
Le Claire, IA
reply to demarlie
sent you our information. Thanks Chad


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
You are welcome!

demarlie

join:2010-12-11
Le Claire, IA
reply to demarlie
Sent you another PM on my trace route info to a server in chicago. Having major problems online gaming


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Is it to one game or multiple? I'll check with you when I get your PM.