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armacham

join:2011-01-03

[AZ] Tucson, AZ Cable Modem Rebooting

I've been having a problem for basically the entire 2 years I have lived at my current residence. Intermittently, the cable modem will drop connection and reboot. It usually happens about once or twice a day. I've had techs out several times and the issue never seems to get fixed. Any other suggestions? My house is older, so is there a chance they need to do a new drop? How would I actually get them to look at their own equipment or possible doing a new drop?

There is definitely no interior wiring problem, because the cable literally comes from the utility pole, across the side of the house, and then through a hole in the wall directly into my modem.

Here's the most recent logs showing the last 2 reboots.

Feb 27 2013 22:07:41 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:50 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:26 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:14 6-Notice Cable Modem Reboot due to T4 timeout ;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Feb 27 2013 22:06:32 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Feb 27 2013 22:06:32 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Feb 27 2013 22:06:31 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Feb 27 2013 22:06:26 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Feb 27 2013 22:06:26 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Feb 27 2013 22:06:26 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Feb 27 2013 22:06:17 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Feb 27 2013 22:06:17 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Feb 27 2013 22:06:16 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Feb 26 2013 22:08:40 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:12:02 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:11:53 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:11:15 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:10:58 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:10:41 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:10:19 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f5:9d:44;CMTS-MAC=00:12:d9:54:71:39;CM-QOS=1.1;CM-VER=3.0;


armacham

join:2011-01-03

Forgot to add my signal info. Upload power level is ~42dB, download is 6 across all channels. SNR is 37dB