OS and Software > No, I Will Not Fix Your #@$!! Computer > Prevent Spam Rejections?

Prevent Spam Rejections?

We have a similar function for our customers here. We use Mxtoolbox to monitor our standing and any blacklists, we also have a SPF record in our DNS. You may also consider DKIM and if you send to a lot of AOL users consider setting up a feedback loop. »postmaster.aol.com/Postmaster.Fe···Loop.php
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Give a man a fish and he eats for a day, teach a man to fish and he will feed himself for a lifetime

The domains have SPF records. We cycle through the major blacklists every month or so...some are responsive, some are not. @aol is a very small percentage of the mailings, and not really an issue. The problem is greatest for larger or very small companies that are either using their ISP's filtering, or have a third-party product/service in their mail loop.

I've tried getting by with an advisory on the websites that if they stop receiving, they need to beat up on their admin/IT guru to figure out why and not bug us. Unfortunately, some bigwig at one of the companies whined to the ubermeister of one of the clients, who is now whining to me. No matter how concisely I explain it to the clients, they are like "there HAS to be something you can do about it!"

FML.
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"Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following."

Ahh the life of a mail admin. I HATE that job.

reply to DC DSL

We have the DNS setup correctly. The host doesn't take "off the street" customers (big-bucks corporate sites only). The big problem, I'm discovering, is admins who are too stupid/lazy to do something as simple as whitelist. That, and some f*tard users who think clicking "this is spam" is the solution if they no longer want to receive the emails instead of the clearly marked "Unsubscribe" link. The contents of the message make it clear as day that it's not spam or phishing (law-enforcement-related info for a specific audience), so the morons reporting it as spam need a major whupping with clue-by-fours. One of the idiots actually said: "Why should that make a difference? If I don't want to read them, they're spam. It's easier for me to click that than unsubscribe. And our admin told us to NEVER, EVER click an unsubscribe on spam."

At least it's Friday and I can spend the next 2 days drinking.
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"Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following."

The emails report thefts or suspicious activity. Title, date, time, csz of the incident, the material involved, description, law enforcement agency contact. Maybe links to some photos hosted at the website (thewebsite.com/photos/filename.jpg). The HTML follows all the good hygiene practices. They are reviewed before broadcast so nothing inappropriate can make it out. Anyone who can't differentiate these from "grow your tallywhacker pills" or "get a degree from a non-existent university" are morons who shouldn't be allowed to use a computer in the first place

As I said, the problems are largely with private business domains, not the ISPs or free mail services (though I have no idea how many of them are outsourced to third parties). The subscribers are law enforcement, corporate security, and members of specific industry groups...not the general public. They must specifically sign-up on the websites, and acknowledge a confirmation email before they get anything else. And, as I also said, most of the people complaining *were* receiving the emails for months or years, then suddenly don't get anything anymore. We're not showing up on the blacklists but the domains respond that we're spam or blocked by policy.
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"Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following."

The argument goes:
It's not the content of the message that makes something 'spam.' It's whether or not the recipient wanted the message.

Maybe it's not as widespread a problem as I was thinking it was a few moments ago.

If that's the case; yes automated messages get blocked sometimes. There's not much you can do about it. Try to get the other end to whitelist you. Failing that, don''t lose sleep over it. Hopefully you can convince your boss to do the same if that's what it takes.

My clients don't understand the technical issues. They only care that I "fix" whatever is broken. The recipients are mostly management-level with some college education...so they have no excuse for choosing "spam" over "unsubscribe" when they know they had to sign-up for it.

Meanwhile, one of the gals at the client called me and asked if I know someone at Groupon to call about their stuff always landing in her junk folder...no clue whatsoever that it's related to what we've been talking about all frickin week.
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"Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following."

reply to DC DSL
Not clear if you are making money off your subscribers, but I'd weigh how much time and effort is going into hunting down the issues vs. how much revenue is being generated by them.

I use a service, both at home and work, that does all the maillist heavy lifting. They are a well known outfit (there are several) that take the time and effort to track these kind of issues for you and give you many hints and suggestions on how to not get flagged.

But at the end of the day, even then I still get long time subscribers suddenly flagging the e-mail as spam. Cest la vie.
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»www.caryontech.com

These sites are services for industry and law enforcement, not commercial. Mailing services are not an option because the distribution list for any given broadcast is not static: It is dynamically generated at runtime based on variable criteria. Some broadcasts go to thousands; others maybe a handful. The mail generator is part of the application that manages the subscriber list and the report data.
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"Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following."

reply to DC DSL

reply to DC DSL