That would make sense. What I am guessing happened is your modem/router combo was authorized for home networking but since it is not on your account it should have deactivated. Unfortunately that did not happen, so you had access to all 4 ports on the back of the router and the wireless. When your modem went offline and came back up it rescanned what your account is authorized for, realized that authorization is not set for wireless and thus disabled the wireless feature. This would mean that only one port on the back of your router is active and the wireless should also be disabled. Since your laptop plugged in is working, there is nothing outage related happening here. Since you have your own netgear router, that easiest thing to do would be unplug the laptop, power cycle the DPC3825, and the plug the netgear router into the DPC3825. Once this is done you can plug your laptop into the netgear router and all should work. Please let me know if this works/doesn't work. I don't see anything else wrong with the MAC you sent me.
If you would like the old functionality back (with the Mediacom Home Networking Service) we can add that back onto your account for 3.95/month.
Keep me posted on what happens and if I can be of any more help!--
Mediacom Social Media Relations Team
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