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MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
reply to kfunkjr

Re: [IA] Internet & Call Center out in IA

kfunkjr,

That would make sense. What I am guessing happened is your modem/router combo was authorized for home networking but since it is not on your account it should have deactivated. Unfortunately that did not happen, so you had access to all 4 ports on the back of the router and the wireless. When your modem went offline and came back up it rescanned what your account is authorized for, realized that authorization is not set for wireless and thus disabled the wireless feature. This would mean that only one port on the back of your router is active and the wireless should also be disabled. Since your laptop plugged in is working, there is nothing outage related happening here. Since you have your own netgear router, that easiest thing to do would be unplug the laptop, power cycle the DPC3825, and the plug the netgear router into the DPC3825. Once this is done you can plug your laptop into the netgear router and all should work. Please let me know if this works/doesn't work. I don't see anything else wrong with the MAC you sent me.

If you would like the old functionality back (with the Mediacom Home Networking Service) we can add that back onto your account for 3.95/month.

Keep me posted on what happens and if I can be of any more help!
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSuppor ··· Support/

kfunkjr

join:2009-12-18
Hiawatha, IA
I have already tried that. When the Netgear router is plugged into the modem/router, it does not get a connection. The internet light remains solid amber which means no connection. Is adding home networking going to fix this?


SHoTTa35

@munival.com
Not sure if this applies to that device but in general you have to reboot the device (modem) whenever you connect a new device as the Modem locks itself to the first device that connects.

Now with your device being a routing gateway i'm not sure if it's in a bridged mode where the routing functions are turned off (i'm guessing since you don't pay for the Home Networking feature that they offer).


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
reply to kfunkjr
No, that shouldn't have any effect. Let me try one thing. Can you go ahead and plug the router alone into the DPC3825. When that is done I am going to rewalk everything through our provisioning system and reset the device.

kfunkjr

join:2009-12-18
Hiawatha, IA
I am currently 60 miles from home. I will be home in about 2.5 hours and I will definitely try that and get back to you


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Sounds good, thank you.