Snapshot of itemized bill
So I get my bill this month... expecting it to be a lot higher as my old promotions are running out... then see the price is actually less, and had this note on the bill along with a separate letter stating the same thing...
Customer Loyalty Discount - At Charter, we're
committed to providing you with an outstanding
customer experience. We wanted you to know that the
promotional discount on one or more of your services
recently expired. In appreciation of your loyalty as a
customer, we are applying a discount of $25 off of
standard rates for another 12 months. This will be
reflected on your bill and no action is necessary on your
part. Thank you for choosing Charter!
Now I still have a "-20.11" for Digital Home and "-17.80" for Internet Base promotions.... not sure if those will run out or what. I guess I'll find out net month.