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betheright

join:2013-02-28

[DSL] Help?

Alright....

I'll explain what happened. I removed a service from Bell (since I have Bell for the home phone), and then less than an hour later... BOOM! The internet is down. So, next day, I call TS. They run through diagnostics and nothing helpful happens. So, today, I talk with a representative, and they run diagnostics. So, we try a direct connection (meaning no splitter or filter), but no luck. Then they tell me that they're willing to send a ticket to Bell. IF the cause shows that it's us (which it's not), we pay 87 bucks. Why? I thought TekSavvy actually advocated for its' customers. I shouldn't have to pay one cent for something that I didn't cause. Anyhow, I'm thinking about leaving. Should I leave? Or what else should I do? I'm a student and I'm not in any position to forfeit money because of one error caused by a company.



ekster
Hi there
Premium
join:2010-07-16
Lachine, QC
kudos:3

Which service did you remove from Bell exactly? Was it the home phone? If that's the case, you can't have DSL Internet without either a phone line or a dry-loop.


betheright

join:2013-02-28

Call display.



andyb
Premium
join:2003-05-29
SW Ontario
kudos:1

They did the usual remove the line card trick.Happens daily with bell


betheright

join:2013-02-28

How do I fix it...?



andyb
Premium
join:2003-05-29
SW Ontario
kudos:1

you cant.bell has to do it.ASkTSI to check and see if your line is still there


betheright

join:2013-02-28

Wait...

You're saying Bell removed my line?



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

Hi there,

Sorry to hear this. It seems bell may have PIE'ed your line "Pulled in Error" which is certainly fixable.

Can you please pm me your account details and ill have someone contact you ASAP?

Thanks,

Andre
--
TSI Andre
Director of Service Delivery

TekSavvy Website | TekSavvy Blog



andyb
Premium
join:2003-05-29
SW Ontario
kudos:1
reply to betheright

Do as Andre asks betheright if you wish to have internet again in the next week


betheright

join:2013-02-28
reply to TSI Andre

Thanks both of you Andre and Andy!


morisato

join:2008-03-16
Oshawa, ON

rofl. and this is why i avoid Homephone like the plague voip.ms costs me less than 5 bucks a month for my usage p:)
--
Every time Someone leaves Sympatico an Angel gets its wings.



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to betheright

NP. Ill get this fixed and investigated to ensure we adjust ourselves to make sure we avoid situations like this again

This should have been caught by the first agent.

Cheers, andre
--
TSI Andre
Director of Service Delivery

TekSavvy Website | TekSavvy Blog