[DSL] Help?

Author	All Replies
betheright join:2013-02-28	[DSL] Help? Alright.... I'll explain what happened. I removed a service from Bell (since I have Bell for the home phone), and then less than an hour later... BOOM! The internet is down. So, next day, I call TS. They run through diagnostics and nothing helpful happens. So, today, I talk with a representative, and they run diagnostics. So, we try a direct connection (meaning no splitter or filter), but no luck. Then they tell me that they're willing to send a ticket to Bell. IF the cause shows that it's us (which it's not), we pay 87 bucks. Why? I thought TekSavvy actually advocated for its' customers. I shouldn't have to pay one cent for something that I didn't cause. Anyhow, I'm thinking about leaving. Should I leave? Or what else should I do? I'm a student and I'm not in any position to forfeit money because of one error caused by a company.
	to forum · permalink · 2013-02-28 19:32:30 ·
ekster Hi there. join:2010-07-16 Lachine, QC kudos:1	Which service did you remove from Bell exactly? Was it the home phone? If that's the case, you can't have DSL Internet without either a phone line or a dry-loop.
	to forum · permalink · 2013-02-28 19:40:00 ·

betheright join:2013-02-28	Call display.
	to forum · permalink · 2013-02-28 19:45:24 ·
andyb Premium join:2003-05-29 SW Ontario kudos:1	They did the usual remove the line card trick.Happens daily with bell
	to forum · permalink · 2013-02-28 19:56:23 ·
betheright join:2013-02-28	How do I fix it...?
	to forum · permalink · 2013-02-28 20:17:59 ·
andyb Premium join:2003-05-29 SW Ontario kudos:1	you cant.bell has to do it.ASkTSI to check and see if your line is still there
	to forum · permalink · 2013-02-28 20:19:25 ·
betheright join:2013-02-28	Wait... You're saying Bell removed my line?
	to forum · permalink · 2013-02-28 20:24:01 ·
TSI Andre Got TekSavvy? Premium,VIP join:2008-06-03 Chatham, ON kudos:8	Hi there, Sorry to hear this. It seems bell may have PIE'ed your line "Pulled in Error" which is certainly fixable. Can you please pm me your account details and ill have someone contact you ASAP? Thanks, Andre -- TSI Andre Director of Service Delivery TekSavvy Website \| TekSavvy Blog
	to forum · permalink · 2013-02-28 21:11:01 ·
andyb Premium join:2003-05-29 SW Ontario kudos:1	reply to betheright Do as Andre asks betheright if you wish to have internet again in the next week
	to forum · permalink · 2013-02-28 21:14:34 ·
betheright join:2013-02-28	reply to TSI Andre Thanks both of you Andre and Andy!
	to forum · permalink · 2013-02-28 21:21:51 ·
morisato join:2008-03-16 Oshawa, ON	rofl. and this is why i avoid Homephone like the plague voip.ms costs me less than 5 bucks a month for my usage p:) -- Every time Someone leaves Sympatico an Angel gets its wings.
	to forum · permalink · 2013-02-28 21:24:17 ·
TSI Andre Got TekSavvy? Premium,VIP join:2008-06-03 Chatham, ON kudos:8	reply to betheright NP. Ill get this fixed and investigated to ensure we adjust ourselves to make sure we avoid situations like this again This should have been caught by the first agent. Cheers, andre -- TSI Andre Director of Service Delivery TekSavvy Website \| TekSavvy Blog
	to forum · permalink · 2013-02-28 21:29:36 ·

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