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rawrthas

join:2010-08-18
Norfolk, VA

[VA] Really Bad Packet Loss

For the past month or so I've been having periods of packet loss throughout the day, it'd only last like a couple minutes several times per day, but it's getting progressively worse. Today it was so horrendously bad that for a couple hours I pretty much couldn't do anything on the internet.

random excerpt from ping -t on google at the peak of the problem:

Reply from 74.125.224.230: bytes=32 time=82ms TTL=50
Request timed out.
Request timed out.
Reply from 74.125.224.230: bytes=32 time=96ms TTL=50
Reply from 74.125.224.230: bytes=32 time=82ms TTL=50
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.224.230: bytes=32 time=82ms TTL=50
Reply from 74.125.224.230: bytes=32 time=81ms TTL=50
Reply from 74.125.224.230: bytes=32 time=83ms TTL=50
Reply from 74.125.224.230: bytes=32 time=83ms TTL=50
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.224.230: bytes=32 time=81ms TTL=50
Reply from 74.125.224.230: bytes=32 time=82ms TTL=50
Request timed out.
Reply from 74.125.224.230: bytes=32 time=96ms TTL=50
Request timed out.
Reply from 74.125.224.230: bytes=32 time=103ms TTL=50
Request timed out.
Reply from 74.125.224.230: bytes=32 time=100ms TTL=50
Request timed out.

Pingplotter: »www.dropbox.com/s/cfjkwy96jays6n···ter1.jpg

At the current moment the connection is relatively tame but every time I do a tracert (see below), without fail theres at least packet loss somewhere. It's really noticeable in games.. and I take a couple online classes too, I'm doomed if I'm having problems like this during tests.

Tracing route to google.com [74.125.224.225]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms www.asusnetwork.net [192.168.1.1]
2 11 ms 12 ms 8 ms 10.11.168.1
3 13 ms 11 ms 8 ms 68.10.10.181
4 7 ms 7 ms 8 ms 172.22.48.189
5 12 ms 14 ms 11 ms 68.10.8.181
6 * 29 ms * 68.1.4.139
7 15 ms 15 ms 26 ms ip70-167-150-18.at.at.cox.net [70.167.150.18]
8 15 ms 23 ms 15 ms 216.239.46.250
9 20 ms 19 ms 18 ms 72.14.236.152
10 27 ms 24 ms 26 ms 72.14.235.10
11 33 ms 33 ms 31 ms 72.14.239.64
12 84 ms 86 ms 90 ms 72.14.239.81
13 86 ms 84 ms 88 ms 64.233.174.187
14 89 ms 86 ms 87 ms 216.239.43.76
15 87 ms 86 ms 84 ms lax04s08-in-f1.1e100.net [74.125.224.225]

Like I said my connection is relatively tame right now, but it's constantly gone from tolerable to completely unusable as shown in the ping and pingplotter results.

I've tried hooking up directly to the modem and it doesn't help. Other comps on the network have the same problems.

my modem levels: »www.dropbox.com/s/6s23f9l9ygfd04···vels.jpg

current firmware version: SB612X-1.0.5.1-SCM00-NOSH

I tried to include as much info as possible.. would really appreciate if someone could help me with this



CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:76

Your downstream signal levels are borderline acceptable at best which may be a factor depending on what is going on. If you could try to get a trace route while the problem is occurring that would probably be very helpful.


rawrthas

join:2010-08-18
Norfolk, VA

earlier today in the modem console noticed I only had 1 upstream and downstream bonding channel, then my modem reboot for some reason (didnt check the logs at the time and atm it looks like just a bunch of unrelated mumbo jumbo) and there were 4 again

not sure why that happened but since then I have not had any packet loss problems, will update soon if it stays good or not



CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:76

After the modem lost the bonded channels it probably rebooted itself once the channels became available again so it could re-bond. All of this is starting to sound like an intermittent signal or equipment problem.


rawrthas

join:2010-08-18
Norfolk, VA

yeah it's happening a lot more now, losing the bonded channels often and rebooting.. plus the packet loss still

right now the downstream signal to noise ratio is 28 db

(thanks for responding btw)