dslreports logo
 
    All Forums Hot Topics Gallery
spc
Search similar:


uniqs
658

agreen416
join:2008-10-26

1 edit

agreen416

Member

[Resolved] Do I need a new login with my upgrade?

Got my upgrade from 6 to 15 Mbps today and while my modem stats show the upgrade my speed tests are still stuck at 6Mbps.

Do I need a new login?

Tried different browsers, different computers, swapped modems (2wire and TP-8840).

Line Stats Yesterday
===============
Feb 28, 2013
Current Rate: 6016 kbs 736 kbs
Max Rate: 7528 kbs 736 kbs
Current Connection:
Current Noise Margin: 11.0 dB 6.0 dB
Current Attenuation: 8.6 dB 5.5 dB
Current Output Power: 7.7 dBm 12.6 dBm

Line Stats Now
===========
Current Rate: 17983 kbs 849 kbs
Max Rate: 19809 kbs 868 kbs
Current Connection:
Current Noise Margin: 8.8 dB 6.0 dB
Current Attenuation: 12.0 dB 3.1 dB
Current Output Power: 16.0 dBm 12.4 dBm

**Speedtest.net results forum results don't seem to be working ATM but I'm getting the same results (Toronto/Montreal servers)**
warthunder2k
join:2002-04-20
canada

warthunder2k

Member

Re: Do I need a new login with my upgrade?

Reset your modem

vitesse
join:2002-12-17
Saint-Philippe, QC

vitesse to agreen416

Member

to agreen416
Tu peux essayer ce speedtest qui est plus proche de ta connection electronicbox. Il est assez fiable comme test.

testvitesse.videotron.ca

Tu aurais pas activé du QOS dans ton routeur?

agreen416
join:2008-10-26

agreen416 to warthunder2k

Member

to warthunder2k
said by warthunder2k:

Reset your modem

tried that already

ok the speedtest.net result link is working now:

agreen416

agreen416

Member

tried rebooting. even swapped modems.

the speedtest.net result page works now:



eboxERIC5
join:2011-10-27
Saint-Hubert, QC

eboxERIC5

Member

Can you PM your electronic box account number I work for support and will look into this for you.
eboxERIC5

eboxERIC5 to agreen416

Member

to agreen416
Can you pm me your electronicbox account number I work for support and will take a look at something inside your account to maybe fix this.

agreen416
join:2008-10-26

agreen416

Member



You rock Eric!!!

vitesse
join:2002-12-17
Saint-Philippe, QC

vitesse to agreen416

Member

to agreen416

Re: [Resolved] Do I need a new login with my upgrade?

Just one question why is the upload so slow? this is not 1mbps?

kevt12
@electronicbox.net

kevt12 to agreen416

Anon

to agreen416
Yeah they seems to have problems with the line upgrade this month. I upgraded from 30 to 60 on cable last month and was supposed to received the upgrade for march 1st.

I'm still on 30, after numerous modem reset. I will need to call customer service...
LanAdmin
join:2010-11-07
Montreal, QC

LanAdmin

Member

If you requested the upgrade after February 6, you will be upgraded on April 1st.

kevt12
@electronicbox.net

kevt12

Anon

I don't remember when I requested the update. I just know that it's a long time ago... I've been charge for the 60mbps speed on my March monthly invoice.

I was used to not getting the service I pay for with Bell but it's a 1st for me with Ebox.

But again, with all the billing thread going on recently in the forum, I'm not surprised.

I will give them a call on monday.
kevt12

kevt12 to agreen416

Anon

to agreen416
Seems like Videotron forgot to adjust my line at the new speed.
After waiting 45 minutes on calling queue (busy monday at ebox), now it's all good.

ghost_face
@electronicbox.net

ghost_face to vitesse

Anon

to vitesse
The fttn packages still have tpc overhead on them so you will always loose some speed on both your download and uploads. This may be a cause for his lower upload speed.