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yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to J E F F

Re: [Extreme] It's now completely out...

Service outage credits are not automatically applied. Make sure you call back in and request them.



J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..

said by yyzlhr:

Service outage credits are not automatically applied. Make sure you call back in and request them.

Rogers is giving me one unlimited month on my LTE device. (not really a stick, but it's a plug in)

Not impressed with their LTE at all, first time I used it, and it's slower than my old HSPA+ stick. I'm doing 5meg MAX on it, vs 6-7meg on the old device. It's actually slower than my Wind Mobile Device. (which is only 7meg max on their so-called 4G network)

I'm not sure if Rogers is having issues in the area, but absolutely none of their services are working. I can't make voice calls on the iPhone without it breaking up, the 3G doesn't work..at all..and the new USB LTE device is SLOW!

I'm likely dumping them entirely next February when everything comes up for renewal.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

said by J E F F:

said by yyzlhr:

Service outage credits are not automatically applied. Make sure you call back in and request them.

Rogers is giving me one unlimited month on my LTE device. (not really a stick, but it's a plug in)

Not impressed with their LTE at all, first time I used it, and it's slower than my old HSPA+ stick. I'm doing 5meg MAX on it, vs 6-7meg on the old device. It's actually slower than my Wind Mobile Device. (which is only 7meg max on their so-called 4G network)

I'm not sure if Rogers is having issues in the area, but absolutely none of their services are working. I can't make voice calls on the iPhone without it breaking up, the 3G doesn't work..at all..and the new USB LTE device is SLOW!

I'm likely dumping them entirely next February when everything comes up for renewal.

If both wireless and residential are not functioning properly, it sounds like it's a problem with the fibre backhauls running through your area. Both residential and wireless are working fine here in Toronto, Pulling 35mbps in both directions on LTE.


J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..

Not sure what the issue with the iPhone is, but the LTE issue was the SIM card, seems okay.

A screwed up modem was screwing everything up in the house. Swapped modem out, called and got line checks done, and it seems okay.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein