AgadorMercury763Premium
join:2004-09-16
Tucson, AZ | Verizon ZTE Jetpack LTE L890 blocking websites I've been having a problem for about 3 months now with the new VZW ZTE Jetpack LTE L890 device blocking (or just not allowing certain traffic) to multiple websites. Specifically MY websites. Our cutsomer service folks receive 3-4 calls a day regarding this issue.
When I contacted VZW in December, they claimed it was a "Known Problem" affecting "a few" websites. They also promised follow up within 24-48 hours. I've been patiently waiting for 3 months now and no response from VZW... so I called again. Got a new ticket number and a promise to follow up in a couple of days.
According to the VZW Tech Rep, the new firmware to address the issue is in QA testing, but there is no release date set. Meanwhile about 1000+ of MY customers think our website is the issue. We have made several attempts to get this issue escalated by VZW and had our customers call and complain, but nothing seems to be getting their attention.
Is anyone else having this issue with the ZTE Jetpack L890? Is anyone from VZW even paying attention to this problem with their new "Flagship LTE Hotspot"?????? |
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| Many 4620l Mifi's did the same thing, mine included until a firmware release finally did away with it. It was almost a year I think before they addressed it. |
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 beckPremium,MVM
join:2002-01-29
On The Road
kudos:1
 ·Stablehost.com
| reply to Agador
I can't get to some sites with my mifi. Ticks me off to no end. I guess we have to find a lawyer who's site is being blocked that will do a class action. Because with this mifi, I have NO way of getting to the sites. This should be an important issue and have a fix a few months ago. |
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 Jim_in_VA
join:2004-07-11
Cobbs Creek, VA
kudos:4 | which sites are you looking at? I don't have that problem
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... need help? »evdo-tips.com/ |
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beckPremium,MVM
join:2002-01-29
On The Road
kudos:1 | reply to Agador
wineguard.com for one. I've run into a couple other ones, but can't remember. |
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