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Pensacola, FL

[FL] Losing connection periodically

I am getting packet loss, and sometimes full connection drops for anywhere from 2 minutes to 20 minutes at a time. I'm using a Motorola Surf Board 6121. I have a two way splitter where the line comes into the house, one goes to the modem, and the other goes to another splitter for the TVs. I seem to have the issue even when directly connected with no splitters though. It also doesn't matter if I'm connected to my router or not.

I've noticed that sometimes when the connection is down, I can still access my modem control panel at Other times I cannot access the page and it will time out until the connection is back online, where I am able to regain access.

I read on a forum that there are special splitters with active return, as opposed to passive return, that may be able to help me. Will that work for me ? I have posted my signal strength readings below. Thank you.

Downstream Bonding Channel Value
Channel ID 196 193 194 195
Frequency 855000000 Hz 837000000 Hz 843000000 Hz 849000000 Hz
Signal to Noise Ratio 36 dB 35 dB 35 dB 35 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
3 dBmV 1 dBmV 2 dBmV 3 dBmV

Upstream Bonding Channel Value
Channel ID 1
Frequency 24512000 Hz
Ranging Service ID 32
Symbol Rate 2.560 Msym/sec
Power Level 47 dBmV
Upstream Modulation [3] QPSK
[2] 16QAM
[3] 64QAM

Ranging Status Success

Chesapeake, VA
If you want to PM me the MAC address I can take a look.

Sauters A Walrus

Tulsa, OK
This is happening to me in a different market also (Tulsa) and has been now for the last two or three days. Unfortunately, the modem I use makes it impossible for me to look at the logs (DPQ3212)

My signals stay pretty consistent for the most part, but every hour or so I have been seeing a drop in connection that lasts anywhere from two to five minutes.

Bootloader Revision: 2.3.0_R1
Current Software Revision: d3200-P15-5-v302r125552-120524a-COX
Firmware Name: d3200-P15-5-v302r125552-120524a-COX.bin
Firmware Build Time: Jun 1 09:58:12 2012
Cable Modem Status: Operational
Wireless Network:

Cable Modem State
DOCSIS Downstream Scanning: Completed
DOCSIS Ranging: Completed
DOCSIS DHCP: Completed
DOCSIS TFTP: Completed
DOCSIS Data Reg Complete: Completed
DOCSIS Privacy: Enabled

Downstream Channels
Power Level: Signal to Noise Ratio:
Channel 1: -3.8 dBmV 39.9 dB
Channel 2: -4.0 dBmV 39.9 dB
Channel 3: -4.0 dBmV 39.3 dB
Channel 4: -3.9 dBmV 39.8 dB
Channel 5: -3.9 dBmV 40.3 dB
Channel 6: -3.9 dBmV 39.4 dB
Channel 7: -4.1 dBmV 38.9 dB
Channel 8: -4.5 dBmV 39.2 dB

Upstream Channels
Power Level:
Channel 1: 47.5 dBmV
Channel 2: 0.0 dBmV
Channel 3: 0.0 dBmV
Channel 4: 0.0 dBmV