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mordie1001

join:2012-03-26
Bee Branch, AR
Reviews:
·Windstream

[Troubles] 300+ Pings at all times, Arkansas

Since November we've had pings of 300+ and at peak times it's even higher. I've called twice about this and gotten the same answer. That there is a "Known Issue and we're working to correct it."
These tests were taken at 11 AM today, and you'll see that this is completely unacceptable. We're paying for 3mbs connection and getting slower than dial-up. Hughs net was better than this, and that was satellite!








mordie1001

join:2012-03-26
Bee Branch, AR
Reviews:
·Windstream
Getting better. Now if it stays this way I'll be happy.







mordie1001

join:2012-03-26
Bee Branch, AR
Reviews:
·Windstream
reply to mordie1001
Spoke too soon. 9:50 pm








mordie1001

join:2012-03-26
Bee Branch, AR
Reviews:
·Windstream
reply to mordie1001
Getting some trouble during peak time today.








mordie1001

join:2012-03-26
Bee Branch, AR
Reviews:
·Windstream
reply to mordie1001
Peak times at 5pm again.








Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
What speeds are you paying for? How long has this been going on? If you haven't done so please either post in »Windstream Direct or send me a PM with your home fun number so I can look into the trouble.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

auraxoxo

join:2012-12-11
Sheridan, AR
reply to mordie1001
Hey I am paying for 12 and getting the same speeds. Been a known issue since at least August 2012. Most recent info for my area in AR is "by then end of the year"

Gotyourbackarkansas.com

I am going to be starting today to file complaints with anywhere I can think of.

mordie1001

join:2012-03-26
Bee Branch, AR
Paying for the 3 meg service since that's all we have. This has been going on for about 2 years, and as I said before I've called multiple times. I'll pm the number.

mordie1001

join:2012-03-26
Bee Branch, AR
Reviews:
·Windstream
reply to mordie1001
Today seems okay. DSL Reports line test our uploads are being compressed though.






mordie1001

join:2012-03-26
Bee Branch, AR
Reviews:
·Windstream
reply to mordie1001
At 8:13 hit high pings again.






[att=3]

mordie1001

join:2012-03-26
Bee Branch, AR
Reviews:
·Windstream
7:30 pm another reference post. Seems okay today so far.







mordie1001

join:2012-03-26
Bee Branch, AR
Reviews:
·Windstream
reply to mordie1001
9pm now, pretty much been like this since 4PM.









And a smokeping of my current IP.
»/r3/smokeping.···7e5a147d


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
reply to auraxoxo
Auraxoxo-

Have you been working with anyone else in the forums regarding your issues? If not fee free to shoot me a PM and I will be happy to dig into the issues in your area. I apologize I missed your earlier posts. I do not always make it out to the treads, though I do check and work PM's almost every day.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

auraxoxo

join:2012-12-11
Sheridan, AR
I will PM you but it won't matter. Not after 8 months and all the lies and misinformation.

»[Troubles] Sheridan, AR - Paying for 12 mbps getting .21 mbps

I also have a direct thread where Patricia has been answering me... occasionally. Been waiting 3 weeks for an update after my last ETR was missed. Apparently your engineers answer CS at their leisure with no expectation of accountability.

mordie1001

join:2012-03-26
Bee Branch, AR
Reviews:
·Windstream
reply to mordie1001
7PM caught another lag spike.








mordie1001

join:2012-03-26
Bee Branch, AR
Reviews:
·Windstream
reply to mordie1001
Stable today so far it seems.








Except for that ping to Texas, I'll try another server next run.

mordie1001

join:2012-03-26
Bee Branch, AR
Reviews:
·Windstream
reply to mordie1001
8:10pm got some ping spikes.








mordie1001

join:2012-03-26
Bee Branch, AR
Reviews:
·Windstream
reply to mordie1001
Caught another spike at 5:08pm









And a smokeping.
»/r3/smokeping.···19c5.CA1

mordie1001

join:2012-03-26
Bee Branch, AR
Reviews:
·Windstream
reply to mordie1001
Got another spike.









hope this get's fixed soon... haven't been able to play online in months now.

mordie1001

join:2012-03-26
Bee Branch, AR
Reviews:
·Windstream
4/21/13 Was fine for a couple of weeks and it's started back up again.








Miralcos

join:2012-05-16
Sheridan, AR
At least you are able to load the test.
Takes me several times now to get the test to even load.
How pitiful...