US Cable Support > Cox HSI > [AZ] Promos for DOCSIS 3 modem or service?

[AZ] Promos for DOCSIS 3 modem or service?

Promotions may be available however you would be better off speaking to your local sales about that. I'm not sure about any including modems at this time but there's no harm in asking.

reply to nhasian
That would be netflix throttling you. not a cox issue.
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Despises any post with strings.

reply to nhasian
If its happening with both netflix and youtube it's probably not a throttling issue.

I had an experience where one computer would have choppy playback on youtube even with the buffer filled. Something about the browser and the video playback just had issues. Installed a different browser and it was fixed. It could also be due to an underpowerd computer and newer software/too much memory being used. If you have more than one computer and its happening on them all then you may see it being a provider issue.

If you have a friend with a laptop have them watch something at their place and then bring the laptop over and try it out on your connection and see if the results are the same. . . you can also download a Live CD of Ubuntu and boot from it. If it works with no problems on youtube then I don't see it being an issue with your bandwidth but your hardware or software.

reply to nhasian
what modem do you have?

reply to nhasian
Just go buy the DOCSIS 3 modem, you will not regret it. I had all kinds of issues when i had a DOCSIS 2 modem with streaming and downloading, i'm assuming the new nodes they're using just do not handle DOCSIS 2 well anymore, so the channels get easily overloaded.

Once i upgraded to DOCSIS 3, i went from 1-2Mbps max down during the day to 60+ regularly.

reply to ajwees41
Currently I have a Motorola SB5120.
You can view my logfile here: »sprunge.us/HRYI
I noticed every time my internet goes down, I am no longer able to reach the modem at 192.168.100.1. After it comes back online it says "INITIALIZATION COMPLETE - MODEM IS OPERATIONAL" in the log file. That's what makes me think its a modem problem.

I spoke with a Cox rep and there were no promos for either a modem or the premier service. the only promos they had is if I added additional Cox services like phone which I wasn't interested in so I took the plunge and ordered a SB6141. That reminds me I need to order some CAT7 cables as I have a gigabit router too.

So when I get the modem I guess I need to call Cox tech support and give them my new MAC address? Also I think I should remind them to change the account code from docsis2 to docsis3 or something?

When you call them to activate the new modem they ask you the model number along with the mac and serial number, so the system knows it's a docsis 3 modem. That is all I did when I got my docsis 3 modem and I have the bonded channels on the modem as I should.

reply to nhasian

reply to nhasian
Legacy DOCSIS 2.0 devices (no longer recommended)

Cox recommends all customers use a DOCSIS 3.0 device from the list above.

There are a limited number of DOCSIS 2.0 devices that will continue to work on the Cox network, but if you are on Preferred, Premier, Premier Plus (where available) or the Ultimate tier, Cox strongly recommends that you upgrade to a DOCSIS 3.0 device for the best consistent speed experience. Future speed increases may not be achievable

copied from the compatible device page »ww2.cox.com/residential/arizona/···00000000

reply to nhasian
Even cat5e will run gigE in short distances.. highly doubt you'll exceed those limits in a home.

Cat6 is plentiful and cheap if you really want to upgrade and will be more than enough.

reply to nhasian

TimePriorityCodeMessage
Mar 06 2013 20:27:356-NoticeI401.0TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Mar 06 2013 20:27:355-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
 

quote:

---

Downstream Bonding Channel Value
Channel ID 66 65 67 68 69 70 71 72
Frequency 843000000 Hz 837000000 Hz 849000000 Hz 855000000 Hz 861000000 Hz 867000000 Hz 873000000 Hz 879000000 Hz
Signal to Noise Ratio 35 dB 35 dB 35 dB 35 dB 36 dB 36 dB 35 dB 35 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-9 dBmV -9 dBmV -10 dBmV -10 dBmV -10 dBmV -10 dBmV -11 dBmV -10 dBmV
Upstream Bonding Channel Value
Channel ID 3 1 2
Frequency 36100000 Hz 23300000 Hz 29600000 Hz
Ranging Service ID 1054 1054 1054
Symbol Rate 5.120 Msym/sec 2.560 Msym/sec 5.120 Msym/sec
Power Level 51 dBmV 48 dBmV 50 dBmV
Upstream Modulation [3] QPSK
[3] 64QAM
[3] QPSK
[2] 16QAM
[3] 64QAM
[3] QPSK
[3] 64QAM

Ranging Status Success Success Success
Signal Stats (Codewords) Bonding Channel Value
Channel ID 66 65 67 68 69 70 71 72
Total Unerrored Codewords 6147331451 6147339730 6147323484 6147348117 6147315316 6147316501 6147317656 6147318819
Total Correctable Codewords 192 27 83 4 69 23 36 42
Total Uncorrectable Codewords 723 741 570 559 615 657 716 620

---

The signal levels you're showing are right on the cliff being in the -10 range so that may require further attention should you have issues. Downstream levels between -10 and +10 are considered acceptable, the closer to 0 the better.

reply to No_Strings
$38 for this Cisco DCP3010 refurb. Looks brand new. Works like a charm. HUGE speed increase on my 25Mb tier plan.
»www.ebay.com/itm/150803751501?ss···39.l2649

reply to CoxTech1
Good news, after some rejigging in my cable cabinet (whatever you call it) I got the downstream signal levels to +4 dBmV and the upstream is 40 dBmV.

Also after the sales dept corrected the service code on my account my speedtest is upwards of 70 Mbit now!