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ILpt4U
Premium
join:2006-11-12
Lisle, IL
kudos:9
Reviews:
·AT&T U-Verse
reply to folsom

Re: I bought a 3600 to replace a 3801, now what?

said by folsom:

I would like to buy a 3600 to get rid of the $6 bill for the 3801 every month. Are there units with FW that won't work? I'd hate to buy one on ebay and find out the FW is old.

A 2Wire/Pace 3600 needs to have current firmware version 6.3.7.50-plus.tm to work, at present, with U-Verse FTTN single pair VDSL2 service. If you have FTTP xPON, you must keep the 3800/3801 with the rental fee

And the service must not include IPTV. Service(s) must be VoIP only, Internet only, or Internet + VoIP only.

Modems/devices acquired from non-AT&T/3rd party sources have no warranty from AT&T. Modems acquired from AT&T sources have a 1 year warranty


skinnyJM

join:2002-08-25
Fort Worth, TX
Let's say a used (or unused) 3600 acquired from a 3rd party did not have current firmware version 6.3.7.50-plus.tm, would it update itself once connected to the line?


Tech007
Premium
join:2013-01-25
Belleville, IL
I doubt it, although it might but back in august all of them had to have the update put on them manually before being deployed in the field or they just wouldnt work period.


Forosnai

join:2011-09-30
kudos:2
reply to skinnyJM
No. If you get one with old firmware it's DOA.


skinnyJM

join:2002-08-25
Fort Worth, TX
reply to Tech007
Thanks Tech007 & Forosnai. That is interesting info and something all should be aware of, if buying a 3600 from a 3rd party. I hope at&t doesn't do that again, luckily my spare 3600 currently has 6.3.7.50-plus.tm on it. If there is no way for an end user to manually update after a firmware release, that is not backwards compatible?, I guess one would be stuck buying a replacement from at&t for $100+.


AnonMan

@comcast.net
People who are renting a 3801/3800... Have any of you ever asked a tech to swap you for a 3600?

If they have it on the truck they will swap it and not care and thus no longer a fee.

I don't have U-verse anymore but a few years back I did... I started out with a 3800, it had issues the guy came and went to swap it for an 3801 as they had just came out. I asked if he had a 3600 and he did, and poof, rental went away ... He didn't understand why I wanted the 3600 but had a few on his truck and didn't care. This why I never purchased it and got to keep it when I canceled in the end.

Is this normal practice? who knows. End of the day it's up to the tech if they do or not... If any local centers do swaps too you could prob try/ask the same, walk in and just try to swap for the 3600...


Tech007
Premium
join:2013-01-25
Belleville, IL
Reviews:
·AT&T DSL Service
reply to skinnyJM
yep that would be the case, so really buy one off ebay spend 20 or 30 plus shipping to find out its a dud and then get charged by ATT for another $100 for a new one and you could have saved yourself 30 right up front


ArgMeMatey

join:2001-08-09
Milwaukee, WI
kudos:2
Reviews:
·voip.ms
·AT&T Midwest
·Time Warner Cable
said by Tech007:

so really buy one off ebay spend 20 or 30 plus shipping to find out its a dud

Get written confirmation from the seller that the unit has 6.3.7.50-plus.tm BEFORE bidding. Or, if the price is low enough, have a door in mind that needs to be propped open.

GoldenRemote

join:2008-02-13
Lisle/IL
Definitely verify FW ver. Before buying a 3600 in my opinion the 3801 is a much better RG though way way too many problems with the 3600's most guys don't even keep 3600's on their truck.