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atmx093

join:2009-01-07
Gatineau, QC
Reviews:
·TekSavvy DSL

How long did it take for your cable to be activated in QC?

Hey guys,

Just want to see what the other folks in Quebec had as far as experience goes when their cable internet got set up. I asked for a morning install today between 7:30 - noon. Sure enough the guy showed up and did the wiring. He left afterwards because his instructions were to leave the rest up to me once the cabling was done.

Now, of course, I have a connection that's not working (as of 6pm), but I was told by tech that the activation of my connection could be done anytime during the day, hence I can't do squat until midnight tonight. Wouldn't have hurt to call Videotron just to check that I was in the system for activation today, that was a let-down as far as customer service goes especially after all the hell I went through recently.

Did the same thing happen to you guys? I'm already starting to be worried that I'm going to end up with yet ANOTHER problematic internet connection.

Thank you all



bbwarrior

join:2005-12-12
Saint-Laurent, QC

Took me roughly two weeks, the tech showed up but I didn't get a sync until 2-3 days later (after placing calls to TSI).



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:32
reply to atmx093

What lights are on/off/flashing on your modem.
What is your modem?

Martin



atmx093

join:2009-01-07
Gatineau, QC

Hey Martin,

The modem is a DCM 425.
The Internet and PC Link are steadily blinking.

Cable Link and Cable Activity are not lit up or blinking.



atmx093

join:2009-01-07
Gatineau, QC
Reviews:
·TekSavvy DSL
reply to bbwarrior

said by bbwarrior:

Took me roughly two weeks, the tech showed up but I didn't get a sync until 2-3 days later (after placing calls to TSI).

Wow.. I hope your billing date got modified accordingly.


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:32
reply to atmx093

Can you post in the »TekSavvy Direct forum.



atmx093

join:2009-01-07
Gatineau, QC
Reviews:
·TekSavvy DSL

said by TSI Martin:

Can you post in the »TekSavvy Direct forum.

Just did.
Thanks again for helping me out


bbwarrior

join:2005-12-12
Saint-Laurent, QC
reply to atmx093

said by atmx093:

Wow.. I hope your billing date got modified accordingly.

It wasn't.