Yes. Bell often pulls this illegal BS where they claim they only have to give wholesalers 7 meg up, but they're required by the CRTC to offer 10 meg.
Have TSI push them, you'll get it.
Same thing happened to me. Requested TSI upgrade me from 25/7 to 25/10, Bell telephoned me and left a message saying they're not allowed to give me more than 7 meg up, TSI called Bell back and told them to stop f-ing around.--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org