dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
1449
share rss forum feed

patentclots

join:2011-09-04

[Cable] stlaurent2 POI down?

Just got up this morning to find my Internet connection down. Traceroute dies at stlaurent2.cable.teksavvy.com:

[router] ~ $ traceroute 206.248.154.58
traceroute to 206.248.154.58 (206.248.154.58), 30 hops max, 38 byte packets
1 10.125.77.1 (10.125.77.1) 9.915 ms 7.151 ms 7.808 ms
2 24.156.149.217 (24.156.149.217) 15.040 ms 8.973 ms 11.599 ms
3 69.165.168.250 (69.165.168.250) 86.344 ms 10.090 ms 7.239 ms
4 * * *

Anyone else seeing this? What's going on?

philmongeon

join:2011-06-28
Ottawa, ON
same, it was working 30 min ago then went down

arth33

join:2008-06-04
K1X1M4
reply to patentclots
Yup I'm down.


TSI Duty Mgr
Premium
join:2012-10-23
Chatham, ON
reply to patentclots
Hello,

We are currently experiencing an outage on the St. Laurent POI. We are working to resolve this issue and apologize for any inconvenience.

Jennipher
--
TSI Duty Mgr
Operations Manager on Duty

Threz

join:2011-02-02
reply to patentclots
Same thing here :/


NytOwl

join:2012-09-27
canada
reply to TSI Duty Mgr
said by TSI Duty Mgr:

We are currently experiencing an outage on the St. Laurent POI.

Seriously? AGAIN?!


MacGyver
Don't Waste Your Energy
Premium,ExMod 2003-05
join:2001-10-14
Canada
kudos:2


MattC83

@184.151.127.x
reply to TSI Duty Mgr
Down in Orleans too.


Fedup20

@184.151.127.x
reply to NytOwl
Nice way to start sunday. Is the frequency of outages (dns, congestion, any reason) going up?
Pffffff

FireFlyFini

join:2012-12-13
reply to patentclots
Yep. Down in Orleans. Woke up to nothing. This is the second time in the past month there have been problems with this POI. Very frustrating.


DownAgain

@telus.com
reply to patentclots
I have found teksavvy service absolutely horrible in the last 6 months. I can never find a consistent pattern to the outages, but I am constantly restarting the modem ( 7 to 8 times a day ). Frustratung thing is that in the past when I have called for help, they tell me they can't help me unless I call when it is down, and stays down for a while so they can test it. It never happens this way. Down briefly. Starts again. Down. Starts again .... etc. Really annoying service.


saaadd

@184.151.127.x
reply to FireFlyFini
let s see how long it's going to take...

i'm guessing 3, if we are lucky.. and i hope i'm wrong.

today they realize and email `the guy` at rogers.
tomorrow rogers folks go to work and read the email, fire it off to techs.
tuesday, they go out and fix it. AND test it if they feel like it.

i think this is the best case scenario. i do hope i'm wrong because i have a shitload of work to do and cant to anything on 3g...

how sad is it to have to increase your 3g quota because your isp takes for ever to resolve outages (


moovyguy

join:2004-05-10
Ottawa & PSL
reply to patentclots
Yep,

I'm on George street in the Byward Market ....

Down here of course ....

So .... big question is .... how long does it take to recover from a fibre cut?

And also, how on earth did the fibre get cut in the first place?
--
.... and the monkey flips the switch.


TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
reply to patentclots
We've received an update that it should be back up around noon. Thank you for your patience everyone.
--
E-Services Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.


dsfsdf

@184.151.127.x
thank you for the quick updates..

smerrikin

join:2011-03-30
Ottawa, ON
So apparently it was a scheduled power outage in Kemptville.
How does a power outage in Kemptville affect the St. laurent POI?


downdown2

@rogers.com
reply to TSI Jonathan
Down at Blair/Ogilvie as well.


downaswell

@tel-ott.com
reply to MacGyver
If it is a fibre cut, then I guess all of us east of Bank street are SOL for a while.

kcormier

join:2013-02-06
Ottawa, ON
reply to smerrikin
A provider's infrastructure (including fiber) can be composed of many interworking/networking points where traffic may be getting routed onto other owned infrastructure or upstream service providers (e.g., perhaps a dark fiber provider that Teksavvy uses).

A power outage in Kemptville would look like a fiber cut until you started digging into and troubleshooting the issue - the physical equipment is powered down and you are not receiving light. The same happens when a backhoe cuts a line - the light goes away.

Normally a provider would anticipate a scheduled outage and move traffic onto other resources as part of the maintenance. However this is not always possible or "worth" the effort.


orleansg

@teksavvy.com
Internet back for me in orleans


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to patentclots
»[OUTAGE REPORT] March 3, 2013 8:09am

People should be coming back online, please power cycle your equipment if you are not.

Martin


moovyguy

join:2004-05-10
Ottawa & PSL
Yep ....

I'm back online .... no cycle needed
--
.... and the monkey flips the switch.


dfsdfs

@teksavvy.com
same here. phew.

LittleStone

join:2003-10-31
K4A0S2
reply to TSI Martin
Powered cycled, but I couldn't get an IP. Try a different router, same problem. Cable sync is fine.

LittleStone

join:2003-10-31
K4A0S2
Never mind. Finally I can connect


Chulaka

@telus.com
reply to patentclots
Still can't connect. I am at manor park area north of montreal road, on st. Laurent


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
If you would kindly post in the »TekSavvy Direct forum, we can investigate the situation.