 TSI OutagesTSI SupportPremium
join:2009-09-28
Chatham, ON
4 edits | [OUTAGE REPORT] March 3, 2013 8:09am There is currently an outage in the Ottawa area on the St Laurent POI. We are looking to get this issue resolved ASAP. No ETA at this time. Thank you for your patience.
Shawn S
******************UPDATE******************
Thank you for your patience. The issue in Ottawa has been resolved. Service should be restored. |
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TSI OutagesTSI SupportPremium
join:2009-09-28
Chatham, ON
2 edits | Re: [OUTAGE REPORT] March 3, 2013 08:55am *UPDATE* - There is a fiber cut in ottawa affecting customers on the St. Laurent POI |
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TSI OutagesTSI SupportPremium
join:2009-09-28
Chatham, ON | *UPDATE* Not a fiber cut, The issue in Ottawa is actually a scheduled power outage in Kemptville. This should be resolved by 12:00-12:30
Shawn S. |
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| reply to TSI Outages
Re: [OUTAGE REPORT] March 3, 2013 8:09am Hmmmmm.....
There's a BIG difference in TSI
a) *KNOWING* about a scheduled power outage and not informing customers
b) being unaware of a scheduled power outage and not having procedures in-place to find out about such things in-advance
c) saying that there's a cut fiber someplace without verification
d) making a wild-assed guess that there's a cut fiber someplace
No matter which of the foregoing this episode illustrates, TSI has some way to go in finding out what goes on in *their* network - after all, you're more than just a mere white label reseller .... aren't you? |
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| E) Kemptville power outage and St. Laurent being down? I doubt it. Two wildly different areas. |
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 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | reply to MaynardKrebs
Hello,
When we notice St-Laurent going down, our NOC contacted Rogers to find out.
They advised us it was a Fiber cut... We relayed the message to our customers.
We were then updated with the fact that it's a planned power outage, we again are updating our customer.
So the answer to a, b, c, d are E) none of the above.
Martin.
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TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork |
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| I'm not trying to question your response, but if it was a scheduled power outage why did Teksavvy not know about it?
Isn't that the entire point of having a scheduled outage, so that preparations can be made in advance to mitigate any outage/issues? |
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| Clearly there was no obligation to tell TSI about it.
Some people forget how this works still.... |
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| reply to MaynardKrebs
How does a power outage in Kemptville affect all of east Ottawa?
I thought you had fibre to each POI unless you have some intermediary equipment in Kemptville ?? Kinda weak sauce design. |
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| reply to TSI Outages
Its also not TSI that is down. Acanac is aswell. |
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| reply to TSI Outages
Re: [OUTAGE REPORT] March 3, 2013 08:55am Thank you
Will you be considering upgrades to armour plated fiber in the future?
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:16 | reply to MaynardKrebs
Re: [OUTAGE REPORT] March 3, 2013 8:09am It's a good question though.. I dont know if we got notified about this or not. and if we did.. not sure the incumbents will want that stuff getting put up.. seems they'd just as well stop sending us those notices if they had to run it through the PR machine..
it's not like doing anything in advance would have prevented the outage...
the reason we post stuff up is so ppl know that it's not just them when it's actually going on... it helps cut down on call wait times... bunch of positive reasons.
we've always done pro-active notices for our own maintenance...
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Marc - CEO/TekSavvy |
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TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | reply to TSI Outages
It looks as though it's not Internet based but town based power outage. Looks like it's the power grid infrastructure being tested.
»www.hydroone.com/stormcenter/
Click at top right on Planned!
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TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork |
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| reply to TSI Marc
I definitely prefer the quicker-but-potentially-not-100%-accurate notices to fewer, slower but more PR-friendly notices.
It just seems like something went wrong here, which is a shame for Teksavvy for sure. Hopefully this event will initiate some sort of change in protocol and increase in communication. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:16 | generally speaking, these notices of ours go up when we start hearing that some users are down.. so we put these up to let others know that they may also be affected by the same thing...
it's not a question of slow or fewer.. they get put up as soon as we see a pattern emerging... in real time...
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Marc - CEO/TekSavvy |
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| Time for a CRTC filing for mandatory advance notice from incumbents about things they plan in-advance, and for stuff that happens ad-hoc
A simple RSS feed with an extensible XML formatted message structure to allow for enhancements down the road ought to do just fine. I'm sure a summer intern could whip something up that could be GIVEN to the incumbents for free to be run in their NOC's (not the incumbent-typical "It'll take 21 years and $1.68 Billion dollars to implement). |
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| reply to TSI Marc
said by TSI Marc:generally speaking, these notices of ours go up when we start hearing that some users are down.. so we put these up to let others know that they may also be affected by the same thing...
it's not a question of slow or fewer.. they get put up as soon as we see a pattern emerging... in real time...
Sorry, didn't mean to sound like I'm criticizing the notices. I greatly appreciate them, and truly wish that more ISP/Companies would do the exact same as Teksavvy.
I just meant that in this case, I find it strange that Hydro One would have a scheduled power outage and that the effected customers - us - are only finding out about it after the fact. Not sure who to blame, whether the Rogers, Hydro One or whoever for the lack of communication before the event. After the outage, I think Teksavvy has been doing a wonderful job of communicating. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:16 | reply to MaynardKrebs
haha. maybe... to be honest though, having managed the network here at TekSavvy.. being forced to report on every single little hiccup would be a nightmare. I really dont see something like this going that far at the CRTC.
It almost seems to me that maybe we're attracting more scrutiny than is worth with these reports... it's been brought to my attention more than once that we should just stop reporting like this. I've made it a priority because I really believe that it's important to tell it like it is... regardless of what it may make us look like. It's more the principal of it... i.e. i dont see any other ISPs doing this...
I do see it all the time though where people appreciate knowing it's not them.. we've all been there pulling wires and swearing and kicking stuff (well maybe not everybody but I have to admit that I've had many instances where kicking it actually solved it!) only to find it it's the entire town or whatever that's down. it's frustrating... that's really what I'm thinking about when I tell the crew to do these reports...
*shrug*
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Marc - CEO/TekSavvy |
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| reply to TSI Marc
hi marc,
thanks for these updates.
i understand the challenges... and please understand our frustration...
it's frustrating to think/feel/know(?) that your isp doesnt have much control, info, or `say` into how and when your `highspeed` will work.
i know you are all working hard there... and your customers are experiencing a lot of down time, unacceptable speeds on youtube, etc. both real. both happening.
thanks, |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:16 | reply to Threz
oh I see what you're saying.. right. well from what Martin posted.. it looks like they did notify about it. what's the right thing though when it comes to us.. and you know, our ability to monitor every utility and what not.. that's really not possible.
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Marc - CEO/TekSavvy |
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