[OUTAGE REPORT] March 3, 2013 8:09am - TekSavvy

Author	All Replies
Mike2009 join:2009-01-13 Ottawa, ON kudos:3	reply to TSI Marc Re: [OUTAGE REPORT] March 3, 2013 8:09am Yeah, Kemptville is quite a distance from St-Laurent.
	to forum · permalink · 2013-03-03 11:21:38 ·

TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	reply to TSI Marc I'm checking though to see if we did get a notice about it or not. -- Marc - CEO/TekSavvy
	to forum · permalink · 2013-03-03 11:21:53 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	reply to wweqweqw said by wweqweqw : hi marc, thanks for these updates. i understand the challenges... and please understand our frustration... it's frustrating to think/feel/know(?) that your isp doesnt have much control, info, or `say` into how and when your `highspeed` will work. i know you are all working hard there... and your customers are experiencing a lot of down time, unacceptable speeds on youtube, etc. both real. both happening. thanks, for sure. I hear you. I do have to say though that regardless of what ISP you'd be with, those responsible for actually breaking and fixing stuff are always the same people. i.e. if you were with bell and something was down.. it would be bell who has to fix it regardless.. us having control really doesn't enter into the equation. it just needs to be fixed and all those affected, their users and ours will get back online when its fixed. I dont think we're experiencing any more down time than any other. I think you have that perception because we report on it all the time and second because we have many users.. so no matter where the outage may be.. we will likely have a customer who's affected by it. others who may not not have customers in those areas wouldn't have cause to report or to know about it... as for youtube.. it seems that they themselves are having issues. -- Marc - CEO/TekSavvy
	to forum · permalink · 2013-03-03 11:37:17 ·
WhaleOilBee What a long strange trip it's been join:2011-08-02 Manotick, ON	reply to TSI Outages So, Hydro has a scheduled power outage in the tiny village of Kemptville and the internet is down in East & South Ottawa? Makes it sound like our telecommunications infrastructure is all duct tape and bailing wire. This is B.S. pure and simple - who are the clowns running this show? Heads should roll! For me, no internet = no phone. That $10/mo for a backup Telus 4G/LTE stick is paying off. Thanks Teksavyy for at least trying to inform your customers.
	to forum · permalink · 2013-03-03 11:41:28 ·
Clark_Kent join:2003-01-11 canada	reply to TSI Outages Orleans here and just got back online 5 minutes ago.
	to forum · permalink · 2013-03-03 11:56:38 ·
TSI Martin Premium join:2006-02-23 Chatham, ON kudos:23	Twitter is also blowing up with people coming back online.
	to forum · permalink · 2013-03-03 11:58:31 ·
Jenny join:2012-09-09 k4a 0l2	reply to Clark_Kent said by Clark_Kent: Orleans here and just got back online 5 minutes ago. Likewise
	to forum · permalink · 2013-03-03 12:01:15 ·
TomV @rogers.com	reply to TSI Marc People should relax man its not the end of the world. We know things will be restored shortly. It was very appreciated to know what is going on. In the meantime I'm going to do something without internet. Teksavvy has maybe been down this one time for me. I think their service is great too. Thanks again for the update.
	to forum · permalink · 2013-03-03 12:05:37 ·
nitzguy Premium join:2002-07-11 Sudbury, ON Reviews: ·TekSavvy DSL	reply to TSI Marc said by TSI Marc: oh I see what you're saying.. right. well from what Martin posted.. it looks like they did notify about it. what's the right thing though when it comes to us.. and you know, our ability to monitor every utility and what not.. that's really not possible. Uh....am I the only one here missing the obvious? UPS?...even a battery backup connected to where-ever your equipment is? Or does TSI not have any physical access at all to the Cable equipment in the Rogers areas, or any other Cable area for that matter? Or was this a matter of, Rogers network runs through Kemptville which is funny because that's a Cogeco area and with this power outage in kemptville the equipment was simply powered down? Just thought something like this might be simple to setup...for power outages anyways, it gives you a headsup to say, "switched to ups at xxxx, better see whats going on"....that way you have some lead time before its just 'poof router gone, calls inbound, lets see how big the queue can get before we realize whats broke'... Just my thinking on the matter.
	to forum · permalink · 2013-03-03 12:11:35 ·
chantl01 Premium join:2012-01-05 Ottawa, ON	Thanks for the updates Teksavvy! I really appreciated knowing the cause and the status of the problem. And especially knowing pretty much instantly when the outage was resolved.
	to forum · permalink · 2013-03-03 12:16:47 ·
old sparks join:2011-02-17 Greely, ON	reply to WhaleOilBee Same with me - no internet = no phone. At least it was resolved fairly quickly.
	to forum · permalink · 2013-03-03 12:17:45 ·
Brawlur @184.151.127.x	reply to TSI Marc I for one am with TekSavvy precisely for they reason that they do communicate the issues. This is the first outage I've had in the years I've been a customer. I'm grateful that I'm not wasting my time talking to a call centre trouble shooter who will walk me through the normal steps to resolving issues only to have it "magically" start to work again Keep up the great service and don't change a thing.
	to forum · permalink · 2013-03-03 12:19:06 ·
sbrook Premium,Mod join:2001-12-14 Ottawa kudos:4	reply to TSI Outages Well, it was sort of a fibre cut The fibre relay in Kemptville had no power Crappy design but what else is new.
	to forum · permalink · 2013-03-03 12:41:43 ·
sbrook Premium,Mod join:2001-12-14 Ottawa kudos:4	Given Rogers cell towers are both down cowpath 416 via Kemptville and forestpath 7 then 15 via Smiths Falls, it would make some sense that SLNT is served via Kemptville where FLFRD and RCHRD are served via Smiths Falls.
	to forum · permalink · 2013-03-03 13:00:19 ·
JCohen Premium join:2010-10-19 Nepean, ON kudos:3 Reviews: ·Start Communicat.. ·TekSavvy Cable ·Bell Fibe ·Rogers Hi-Speed	reply to sbrook said by sbrook: Well, it was sort of a fibre cut The fibre relay in Kemptville had no power Crappy design but what else is new. Nice job on the design of a power backup system for that relay.
	to forum · permalink · 2013-03-03 13:10:38 ·
TypeS join:2012-12-17 London, ON kudos:1	Why do people think redundancy can be built everywhere? That just not feasible.
	to forum · permalink · 2013-03-03 14:14:09 ·
sbrook Premium,Mod join:2001-12-14 Ottawa kudos:4	reply to TSI Outages As much redundancy as feasible is essential for comms services. I was appalled when I moved back to Canada from the UK and discovered the LACK of redundancy on so many things, including power control.
	to forum · permalink · 2013-03-03 14:23:38 ·
Chulaka @telus.com	reply to TSI Outages Still no connection. Rebooted modem many times, spoke with tech support. Apparently I am still not getting a proper network connection. The IP address I have is 169... something. Can't even go to the modem page. Teksavvy is talking to Rogers.
	to forum · permalink · 2013-03-03 15:31:27 ·
TSI ShawnS Premium join:2012-11-22 Chatham, ON	said by Chulaka : Still no connection. Rebooted modem many times, spoke with tech support. Apparently I am still not getting a proper network connection. The IP address I have is 169... something. Can't even go to the modem page. Teksavvy is talking to Rogers. Can you please Post this in the Direct forum with your account info so that we may look into this for you? Thanks »TekSavvy Direct
	to forum · permalink · 2013-03-03 15:42:39 ·
Gskill join:2012-10-01 2 edits	Internet's back up but speeds are a little off tonight (abnormally low). I'm assuming everything's not completely back to normal then? Ah well, hope everything gets back on track in a few days! Thanks for keeping us all informed.
	to forum · permalink · 2013-03-03 20:36:29 ·

O Canada! > Canadian > TekSavvy > [OUTAGE REPORT] March 3, 2013 8:09am

Re: [OUTAGE REPORT] March 3, 2013 8:09am