When we notice St-Laurent going down, our NOC contacted Rogers to find out.
They advised us it was a Fiber cut... We relayed the message to our customers.
We were then updated with the fact that it's a planned power outage, we again are updating our customer.
So the answer to a, b, c, d are E) none of the above.
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork