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TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to MaynardKrebs

Re: [OUTAGE REPORT] March 3, 2013 8:09am

Hello,

When we notice St-Laurent going down, our NOC contacted Rogers to find out.
They advised us it was a Fiber cut... We relayed the message to our customers.

We were then updated with the fact that it's a planned power outage, we again are updating our customer.

So the answer to a, b, c, d are E) none of the above.

Martin.
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork


Threz

join:2011-02-02

I'm not trying to question your response, but if it was a scheduled power outage why did Teksavvy not know about it?

Isn't that the entire point of having a scheduled outage, so that preparations can be made in advance to mitigate any outage/issues?


Sketter

join:2010-10-18
Toronto, ON

Clearly there was no obligation to tell TSI about it.

Some people forget how this works still....