I was having some signal issues with with On Demand and called and had a truck roll and they determined that the problem was a bad cable between the house and the pedestal at the street. After the cable was replaced and buried I took a look at the cable box on my house and noticed that the ground wire that was attached to a splitter in the box was not connected to anything. I'm not sure if it was connected to the house ground previously. I assume it was since it was connected to the splitter. Should this wire be attached to the house ground?
Thanks, Rody-44 & FifthE1ement. I called Comcast yesterday and a svc man came out this morning and reattached the ground wire. He said that it slipped off the connection. He indicated that even though everything here is underground its best that the connection is grounded. I've always had great service from Comcast over the years, usually next day appointments, the service guys are great and answer all my questions (I usually prepare a list of questions prior to their arrival). Kudos to Comcast.