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shrug

@videotron.ca
reply to Gruesome

Re: [Cable] NEW RATES - Cogeco

said by Gruesome:

For an extra $8 you get 25GB and unlimited between 2 and 8

per TSI_Martin, this may change. There is no unlimited between 2 & * for cable. It's for DSL only (even though they stated it for cable in the forums).

See: »Re: [Cable] NEW RATES - Vidéotron

He's more or less saying that if you buy their packages now expecting it to become unlimited, then too bad for you since it's not written in stone.

So until it's on their site, there is no unlimited, per TSI Martin.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

said by shrug :

per TSI_Martin, this may change. There is no unlimited between 2 & * for cable. It's for DSL only

So you know more than Marc now?

said by said by TSI Marc:in »[Cable] NEW RATES - Cogeco :
unlimited usage between 2am and 8am

ShetiPhian

join:2011-12-29
Belleville, ON

1 edit
reply to shrug

That might be a Videotron restriction.

Edit:
Actually I believe its more of a warning, telling people not to assume the time is currently unlimited.

The plans are not yet active, so only DSL has the 2-8am window, but once the new cable plans are active all services will have the unlimited window.

Expand your moderator at work


Shrug

@videotron.ca
reply to ShetiPhian

Re: [Cable] NEW RATES - Cogeco

said by ShetiPhian:

That might be a Videotron restriction.

Dunno. He refers to "Cable". Not specifically only Videotton cable. In addition he states the unlimited is for DSL *only*.

So it seems to me it applies to all cable if he stated unlimited is for DSL only.
Expand your moderator at work

Enigma11

join:2013-03-08
reply to TSI Marc

Re: [Cable] NEW RATES - Cogeco

Hi, I have a student house and I am looking to switch from Cogeco to TekSavvy, if I select the 20Mbps 300Gig package and the renters happen to go over the 300Gig usage will it automatically bump me up to the unlimited package (and price) for that month or will there be crazy overage fees?

Just wondering if I should go straight for the unlimited package to be safe, or stick with the 300 and keep more money in my wallet.

Cheers



d4m1r

join:2011-08-25
Reviews:
·Start Communicat..
reply to TSI Marc

Big slap to the face of TSI? Cogeco just sent out an email that they will be (significantly in some cases) raises caps for all users soon....So much for their capacity costs being so high that they can just double their residential users caps at no cost....

»Ultimate 30 Cap Increase From 175 > 275gb /Month
--
www.613websites.com Budget Canadian Web Design and Hosting



Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

4 edits
reply to ShetiPhian

New ONTARIO Plans - Cogeco Network

 
NOW REVISED to INCLUDE the LATEST TSI (MARCH 9th) ESTIMATES :

= = = = = = =

ShetiPhian, glad you did this - Saved me some legwork.

However, to make it more complete, let me add :

MODEMs
START charges an extra $5 plus tax for modem rental, or supports certain models if you own one already.
Cogeco includes one in their service price.
TSI - Likely extra, as before for other cable - Marc, March 9th commented this.

ACTIVATION
START usually charges $50 to setup cable Internet, and that includes a tech visiting, but it's FREE if transferring from an active service at the same jack from Cogeco or from another TPIA IISP, as long as no tech visit is needed.
Cogeco usually charges $30 to setup cable Internet, and that includes a tech visiting.
TSI ? - The next quote is from a TSI-Cogeco ATPIA Beta Tester, and the new policy on this is not set yet.

said by ShetiPhian:

my invoice : $44.95 Activation Fee, -$20.00 Activation Discount (for buying the modem) - Belleville, Cogeco-Land, coming from TSI DSL

QUEBEC
No need to show cap info (simpler chart) as no A-TPIA is active there yet, AFAIK.

GRANDFATHERING
START supports it for customers already on all of their earlier discontinued plans, but of course if a customer chooses to switch to a newer plan, they cannot switch back.
TSI would only have existing Cogeco customers in Chatham, and I'm not sure what their plans are for THEM - Anybody know ?

USAGE
Cogeco counts BOTH downloads and uploads, AFAIK, and Cogeco has NO free period.

UNIQUE PLANS
START has chosen to avoid the 10Mbps tier at this time.
Cogeco only offers 14Mbps to their own retail customers (not thru TPIA IISPs), and only to areas where that is the highest available speed, until they finish their upgrades of those areas.

said by ShetiPhian:

TekSavvy and Start are very close.
Tek has the advantage on usage (most of the time), while Start has the advantage on price.

Both have unlimited downloads between 2am & 8am
Both only count downloads

Speed/Tier Change Fee
Start: Free
TSI: $5

TSI Pricing: not final and is subject to change
Cogeco Pricing: rumoured to be having caps increased on April 1st
Start Pricing: goes into effect March 11th (other plans are also in the works)

6Mbps
$24.95 - 75GB - TSI
$29.95 - 100GB - Start
$32.95 - 300GB - TSI
$39.95 - Unlimited - Start
$42.95 - 30GB - Cogeco (soon 35GB)
$43.95 - Unlimited - TSI

10Mbps
$34.95 - 150GB - TSI
$42.95 - 300GB - TSI
$48.95 - 60GB - Cogeco (soon 80GB)
$57.95 - Unlimited - TSI

14Mbps
$61.95 - 90GB - Cogeco (soon 125GB)

20 mbps
$39.95 - 150GB - Start
$39.95 - 150GB - TSI
$49.95 - 300GB - TSI
$60.95 - 100GB - Cogeco (soon 150GB)
$79.95 - Unlimited - TSI

30 mbps
$49.95 - 200GB - Start
$62.95 - 150GB - TSI
$69.95 - 300GB - TSI
$71.95 - 175GB - Cogeco (soon 275GB)
$99.95 - Unlimited - TSI

60 mbps
$89.95 - 300GB - Start
$92.95 - 150GB - TSI
$109.95 - 300GB - Cogeco (soon 375GB)
$116.95 - 300GB - TSI
$191.95 - Unlimited - TSI

Cogeco changes source : »Ultimate 30 Cap Increase From 175 > 275gb /Month



Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7
reply to d4m1r

Re: [Cable] NEW RATES - Cogeco

said by d4m1r:

Big slap to the face of TSI? Cogeco just sent out an email that they will be (significantly in some cases) raises caps for all users soon....

So much for their capacity costs being so high that they can just double their residential users caps at no cost....

 
Good point.


metalhawk

join:2007-02-06
Nepean, ON

3 edits
reply to Shrug

said by Shrug :

said by ShetiPhian:

That might be a Videotron restriction.

Dunno. He refers to "Cable". Not specifically only Videotton cable. In addition he states the unlimited is for DSL *only*.

So it seems to me it applies to all cable if he stated unlimited is for DSL only.

Right now, only DSL users have the unlimited 2am to 8am.

All the threads with the new rates (Rogers, Bell, Bell Québec, Vidéotron, Cogeco, Telus) are what is to be expected soon. Mark posts those to gather feedback from users and sometimes adjusts based on those comments.

As part of those soon to be rates, cable will also get the 2am to 8am unlimited.

Once again, THOSE RATES AND USAGE LIMITS ARE NOT IN EFFECT YET!!!!!.


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

said by metalhawk:

Right now, only DSL users have the unlimited 2am to 8am.

All the threads with the new rates (Rogers, Bell, Bell Quebec, Videotron, Cogeco, Telus) are what is to be expected soon. Mark posts those to gather feedback from users and sometimes adjusts based on those comments.

As part of those soon to be rates, cable will also get the 2am to 8am unlimited.

Once again, THOSE RATES AND USAGE LIMITS ARE NOT IN EFFECT YET!!!!!.

That is pretty much all correct. Let me add to it.

THESE PRICES ARE SUGGESTED, LOOKING AT, PROJECTED, WHAT EVER YOU WANT TO CALL IT, BUT THEY ARE NOT LIVE!
NONE OF THE PRICES ARE CURRENTLY IN EFFECT!
Nothing is yet set in stone. Feedback has always been an integral part of our pricing.

-At this time, only DSL customers (ON/QC, AB/BC, NB/NS/PEI/NFLD) have the unlimited between 2AM & 8AM.

-At this time, none of our Cable customers (BC, ON, QC) has unlimited between 2AM & 8AM

- Unsure of modem prices, activation fee's or extra charges as things may be modified.

-An official announcement will be made once prices are in effect. Website will be updated with new prices (If site isn't updated, no new prices have been set). Existing customer will receive a 30day notice before as they may or may not be affected by new prices.

Marc has had lots of pressure to release prices, he did so in the intentions of getting feedback and to satisfy the curious mind. We do appreciate every comment and we do believe in listening to our customers. If certain things have not been mentioned, it's either because it's unsure, can't provide the details yet, or simply unknown. We've always been transparent & straight forward.

I hope this clears things up a bit.

Regards,
Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

Martin, how about I just add a little note to the original post to say to not call in or ask for these as they are not yet available.

thinking that making it "more clear" is not actually helping
--
Marc - CEO/TekSavvy



Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

said by TSI Marc:

Martin, how about I just add a little note to the original post to say to not call in or ask for these as they are not yet available....

 
The latest posts from BOTH of you were helpful.

Please also refer to mine, several posts above, for other late-breaking info, all in one place.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

said by Davesnothere:

said by TSI Marc:

Martin, how about I just add a little note to the original post to say to not call in or ask for these as they are not yet available....

 
The latest posts from BOTH of you were helpful.

Please also refer to mine, several posts above, for other late-breaking info, all in one place.

yep... i think this is all a race to the bottom to be honest but we'll play ball.. it will help people in our own backyard and others who dont have many options. I'll put up revised numbers in a few.
--
Marc - CEO/TekSavvy


Davesnothere
No-BHELL-ity DOES have its Advantages
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join:2009-06-15
START Today!
kudos:7

said by TSI Marc:

....I'll put up revised numbers in a few.

 
Thanks.

Have you decided the latest policy on modems, and bundling them or not, for Cable ?


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

said by Davesnothere:

said by TSI Marc:

....I'll put up revised numbers in a few.

 
Thanks.

Have you decided the latest policy on modems, and bundling them or not, for Cable ?

new numbers up.

no. not yet. I generally dont agree with renting equipment though.. after 2-3 years it really leaves you paying for something that you've long paid for.
--
Marc - CEO/TekSavvy


TypeS

join:2012-12-17
London, ON
kudos:1
Reviews:
·TekSavvy Cable

said by TSI Marc:

said by Davesnothere:

said by TSI Marc:

....I'll put up revised numbers in a few.

 
Thanks.

Have you decided the latest policy on modems, and bundling them or not, for Cable ?

new numbers up.

no. not yet. I generally dont agree with renting equipment though.. after 2-3 years it really leaves you paying for something that you've long paid for.

I completely agree with you Marc that renting leaves you paying for much more than the purchase price of the actual device.

But it does give benefits to some people. Such as the current state of D2 and D3 modems being used simultaneously on cable networks. Some people are willing to accept that a switch to D3 CMs is needed, they can't stomach the $70-100 cost to upgrade to new speed tiers. Renting in this scenario would shield those who don't want to invest in equipment that can be quickly become outdated.

I don't agree with the mentality of such people myself, since technology is always quickly changing, can never bank on any piece of hardware having an extended life. But not everyone is tech savvy (pun not intended? O_o), and rentals may be a good option for those people. Rent a modem, have the ability to swap to a new model when its required.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

Yeah, that's why I'm looking into a rent-to-own/financed purchased option that will split the payments over a period...

it totally makes sense especially for existing customers who we know pay their bills...
--
Marc - CEO/TekSavvy



Davesnothere
No-BHELL-ity DOES have its Advantages
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join:2009-06-15
START Today!
kudos:7

said by TSI Marc:

Yeah, that's why I'm looking into a rent-to-own....

 
THAT's the way !

And of course only offer D3 modems.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

said by Davesnothere:

said by TSI Marc:

Yeah, that's why I'm looking into a rent-to-own....

 
THAT's the way !

And of course only offer D3 modems.

D3 only for sure. We'll stop selling the D2's at month's end.

rent-to-own.. everybody is telling me not to do it... you get all sorts of ppl that get the modem and never pay.. never get the modem back... :\ thinking to only have the option for existing users. ofcourse the modem would end up costing more over all but.. even if it was only a 3-6 month thing.. that would help most deal with the initial hit.
--
Marc - CEO/TekSavvy

KnockKnock

join:2010-12-06
Chatham, ON
Reviews:
·TekSavvy Cable
reply to Davesnothere

Re: New ONTARIO Plans - Cogeco Network

said by Davesnothere See Profile

GRANDFATHERING
START supports it for customers already on all of their earlier discontinued plans, but of course if a customer chooses to switch to a newer plan, they cannot switch back.
TSI would only have existing Cogeco customers in Chatham, and I'm not sure what their plans are for THEM - Anybody know ?

I'm pretty sure Marc has said that they won't be grandfathering any plans, so I think that would include Chatham. Someone can correct me if I am wrong.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

said by KnockKnock:

said by Davesnothere See Profile

GRANDFATHERING
START supports it for customers already on all of their earlier discontinued plans, but of course if a customer chooses to switch to a newer plan, they cannot switch back.
TSI would only have existing Cogeco customers in Chatham, and I'm not sure what their plans are for THEM - Anybody know ?

I'm pretty sure Marc has said that they won't be grandfathering any plans, so I think that would include Chatham. Someone can correct me if I am wrong.

that's right. the rates will go up.. I imagine most will switch to a different package.. and we will assume the nearest lowest cost option to migrate users too..
--
Marc - CEO/TekSavvy

ShetiPhian

join:2011-12-29
Belleville, ON
reply to Davesnothere

said by Davesnothere:

 
ShetiPhian, glad you did this - Saved me some legwork.

I was following it all and figured others might like it in one place.
Thank you for expanding it.

said by Davesnothere:

 
ACTIVATION
TSI ? - Not sure - Anybody know ?

I looked at my invoice,
$44.95 Activation Fee
-$20.00 Activation Discount (for buying the modem)


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

2 edits

said by ShetiPhian:

said by Davesnothere:

ACTIVATION
TSI ? - Not sure - Anybody know ?

I looked at my invoice,
$44.95 Activation Fee
-$20.00 Activation Discount (for buying the modem)

 
Thanks for that, and I figured you to be following everything too.

So I should mention that in my post on Page 8 of current thread.

Also wondering whether TSI plans to waive/reduce the fee if a customer is doing a transfer from another [provider's] active [CABLE] account ? (even if that was not the situation in your specific case)

EDITED to be more clear in last above paragraph - see square bracketed additions.

ShetiPhian

join:2011-12-29
Belleville, ON

That I don't know, I changed form TSI DSL to TSI Cable.



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to ShetiPhian

said by ShetiPhian:

I looked at my invoice,
$44.95 Activation Fee
-$20.00 Activation Discount (for buying the modem)

These are the current fees. New fee's have yet to be released.

said by Davesnothere:

Also wondering whether TSI plans to waive/reduce the fee if a customer is doing a transfer from another active account ? (even if that was not the situation in your specific case)

This is still uncertain.

--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork


neko
All Hail Canada
Premium
join:2006-08-11
Canada
reply to TSI Marc

Re: [Cable] NEW RATES - Cogeco

I can't speak for anyone else, but that sounds like a really good optional choice that may be offered; depending on the individual customer/situation.

It's great you are thinking of such measures.



neko
All Hail Canada
Premium
join:2006-08-11
Canada
Reviews:
·TekSavvy Cable
reply to TSI Marc

said by TSI Marc:

Yeah, that's why I'm looking into a rent-to-own....

I can't speak for anyone else, but that sounds like a really good optional choice that may be offered; depending on the individual customer/situation.

It's great you are thinking of such measures.


Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:21
reply to TSI Marc

said by TSI Marc:

rent-to-own.. everybody is telling me not to do it... you get all sorts of ppl that get the modem and never pay.. never get the modem back... :\ thinking to only have the option for existing users.



It is a very difficult question.. Believe it or not I get people who need a rent to own option on my used modems, so it is for sure helpful to some customers. I have to believe your advice is right, it is a huge risk.. but then just renting the modem should be equally risky, objectively.

Something about rent to own screams extra problems to me, and I can't really think of why. To that end, maybe have some set buy out rules. Don't call it rent to own, just say you can buy out the modem after 1 year at half price, or whatever seems reasonable.

Keeping it only for customers with a good track record will definitely reduce the risk, but it will not capture the broad base of people who could make use of the scheme.

said by TSI Marc:

ofcourse the modem would end up costing more over all but.. even if it was only a 3-6 month thing.. that would help most deal with the initial hit.

Used modems are a great way to help people with the initial hit
--
electronicsguru.ca