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Squeezer
join:2002-01-03
Byram, MS

Squeezer to privatepilot

Member

to privatepilot

Re: AT&T raising rates in April (at least they're raising mine)

said by privatepilot:

Retention dropped mine back to 28/mo from 43/mo for one year.

How were you able to do that? What is their phone number and what did you say to them?

privatepilot
Premium Member
join:2004-05-25
Evansville, IN

privatepilot

Premium Member

Just called the DSL 1 877-722-3755 and said we were an ATT customer for more than 60 years (including the breakup and then back to ATT). Then we asked for a better rate. The young lady gladly looked up any promos and picked the best for us. The reduced rate was on the next bill and I received an email informing me of the change. It was a pleasant conversation. PP
bbnovice
join:2004-03-17
Sacramento, CA

bbnovice

Member

I also just called the 877-722-3755 number and noted that my previous promo rate had expired and that I wanted to get the $14.95/mo intro rate that ATT and DSLX were offering for the Pro level DSL. Not able to get that, but the very pleasant CSR gave me $19.95 per month for 6 months and was able to shave more money off of our phone and long distance plans--overall am saving much more than if I simply switched to DSLX. Too bad I am behind a remote terminal so I am not eligible for Fusion.

Thank you dslreports and to the posters above!