Just called the DSL 1 877-722-3755 and said we were an ATT customer for more than 60 years (including the breakup and then back to ATT). Then we asked for a better rate. The young lady gladly looked up any promos and picked the best for us. The reduced rate was on the next bill and I received an email informing me of the change. It was a pleasant conversation. PP
I also just called the 877-722-3755 number and noted that my previous promo rate had expired and that I wanted to get the $14.95/mo intro rate that ATT and DSLX were offering for the Pro level DSL. Not able to get that, but the very pleasant CSR gave me $19.95 per month for 6 months and was able to shave more money off of our phone and long distance plans--overall am saving much more than if I simply switched to DSLX. Too bad I am behind a remote terminal so I am not eligible for Fusion.