reply to technocar2 "Its very unfortunate this customer had this experience, said a statement from Rogers spokesperson Jennifer Kett."
No, Jennifer it's not "unfortunate". It's the logical result of criminally usurious charges that is your company's official policy. And your company could change its behaviour instantly if it wanted to. And it does not want to. -- Any claim that the root of a problem is simple should be treated the same as a claim that the root of a problem is Bigfoot. Simplicity and Bigfoot are found in the real world with about the same frequency. David Wong