US Cable Support > Charter Internet/TV > Customer Owned Modem after Promo expires.

Customer Owned Modem after Promo expires.

Try going to »install.charter.com and look at your choices.
You will need your account number.
It needs to be a DOCSIS 3 modem. SB6121 is a good one and charter also uses this one themselves.

reply to cp
I highly recommend the Ubee U10C035. It has been more rock solid than any Motorola i've owned and no firmware issues like the sb6120/sb5100/zoom modems

reply to cp
FWIW, Newegg has the SB6121 for $67 this week.

reply to cp
Charter will supply a modem (pricing doesn't apply) if needed, you will simply be charged the modem rental fee. Or you can use your own, although whether you get to keep it after your promo rate ends varies by area/region.
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reply to cp
The insight that I can provide is that once your promo is up Charter won't let you keep your own modem. They wouldn't let me keep my 6120 on their network once my promo was up. I also downgraded my service from 100/5 to 30/4, so not sure if that has anything to do with having to use a Charter modem. If you want to shell out nearly $70 for a new one then be prepared to take the risk of not getting it activated on their network. Some have succeeded and others like me have failed. I guess you have a 50/50 chance of getting it right.

You CAN continue to use your own modem IF you remain on your current tier, even AFTER the promo runs out. The only way this changes is if you change the tier you are on...If YOU initiate NO changes to your services...the customer can continue to use their owned modem and even activate a new owned modem.

Exactly what I was told by my local office!

reply to cp
Thanks to everyone for the feedback. I'm on the Ultra tier... what would be the best modem to buy to "future proof" myself? I currently have the 6120. If I'm going to buy something I want to make sure it has the capability to handle future speed increases.

reply to KoRnGtL15
The good news for me is I will be able to return my Charter modem and begin using my new Centurylink DSL connection by next week. I got sick of Charter playing games with me on pricing and the rent vs own modem stuff. I got a guaranteed 12 month agreement at $39/Month with speeds of 20/1. I am more than willing to give up speeds to eliminate dealing with Charter's wacked out ways of doing business. Looking forward to consistent speeds at night for a change. Good luck to all of you on your future issues with this company. Hopefully they can improve before they sink into non-existence. My feeling is they won't and will continue to lose customers.

@Ryan818:

Hold the door for me, I'll be right behind you if Charter doesn't reintroduce the 15/3 tier as an official offering at a reduced price compared to the 30/5 plan.

Supposedly CSRs have been rumoring that lower priced level of service will return because many customers were complaining about the high prices and lack of speed choices and the company may be forced to change things a bit.

If there is NO lower priced offering by Charter come the end of this month I will be leaving for ATT basic DSL at about 30/mo after promo price of 15/mo for 6 months runs out. I can afford 30/mo...that's about it.

reply to cp
I just downgraded from 100/5 to 30/4 because they unceremoniously, and without warning, jacked up the price 1/2 way through my 2 year agreement.
I'm now "freeballing it" on the 30/4 plan at standard price month to month.
There was no mention of my modem (I own it).

Charter works in mysterious ways. About the only thing that is certain with Charter these days is whatever changes are made, it will never be to your benefit.
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The thought of that sneering face of CEO Tom Rutledge makes me think of this :

reply to cp
Well as I said good luck to everyone who currently has a customer owned modem. Who knows Charter could change their opinion on customer modems overnight and not allow them. It is simply their discretion. I guess the good news is you can always sell them on Craigslist or Ebay and make a few dollars like I plan to. There was far too much inconsistency on Charter's end for me to stay. When you get a quote for multiple prices and scenarios each time you call in, it begins to get really old. I lost all trust in Charter.

reply to Ryan818
Hold the phone! What kind of speed plans do they have? Are you getting the fastest one? Every time I go to the website. They only offer the 1 extremely slow tier. Maybe they upgraded and I need to call? I will cancel to and go with them if they have the same plan you are getting or faster.

**EDIT**

Oh you are so going to love this and how screwed I am! My address still comes up with only 1.5Mbps/896Kbps as a choice with CenturyLink. Now if I put my old address in. Which I literally moved just on the other side of my old street. I have 4 choices.

1.5mb
7mb
12mb
20mb

FML I am pissed! I would drop Charter in 2 seconds. This makes me so sad now.

Either Centurylinks website is as inaccurate as Charters usually is or they have the makings of some shady dealings also, if you could possibly believe that?!

Sounds like you better call multiple times and MAYBE get lucky enough to get a hold of some one that really knows what's going on, speed wise and location wise.

FWIW,
I was able to keep my own modem when upgrading from the 15/3 plan to the 30/4 and was not on any promotional crap thing, but I did it through the Direct forum. I was then told that ANY change I make to my plan would cause me to have to give up my modem.
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reply to cp

Yeah,
When was the last time you heard any mention of Charter going to 8 channels bonding down and 4 channel bonding up?
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reply to horseathalt7

reply to cork1958
Well I called and she doubled checked our house/area. They only offer the slowest tier. She said upgrades just happen if they choose and had no idea if/when it might happen. I have been here 3 years now and nothing yet. All I can do is hope!