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Chaz70
join:2002-09-24
Middlesex, NJ

Chaz70

Member

Slow / Amber UL light in or around Middlesex Boro NJ?

I'm in Middlesex Boro NJ 08846 and I am having very slow speeds and troubles with uploads. I noticed last night the UL light on my Arris modem turned amber.

Tech said it looks like an OOL equipment problem, but nothing has improved. Today I put the cable modem off the 1st splitter in my house and the signals are as follows:
Downstream 1 26 609.00 MHz -0.09 dBmV 37.64 dB 256QAM 20453624 0 0
Downstream 2 25 603.00 MHz -0.37 dBmV 37.36 dB 256QAM 17117050 0 0
Downstream 3 27 615.00 MHz -0.60 dBmV 37.36 dB 256QAM 17677419 0 0
Downstream 4 28 621.00 MHz -1.21 dBmV 37.09 dB 256QAM 19098907 0 0
Downstream 5 29 627.00 MHz -0.57 dBmV 37.64 dB 256QAM 17739528 0 0
Downstream 6 30 633.00 MHz -1.18 dBmV 37.36 dB 256QAM 17529925 0 0
Downstream 7 31 639.00 MHz -1.78 dBmV 37.64 dB 256QAM 16753364 0 0
Downstream 8 32 645.00 MHz -1.24 dBmV 37.36 dB 256QAM 14935987 0 0
Reset FEC Counters

Upstream UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 2 22.50 MHz 36.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

They had all been -7 to -9 dbmv before I redid the wire. Still, this didn't help the issue. Still have an amber UL light and slow / unreliable speeds. And this after only a week "upgrading" to Boost plus.

Anyone else in the area having trouble?
dm145
join:2009-12-12
Clifton, NJ

dm145

Member

Amber US is normal for cablevision, since they only have one upstream channel.
Chaz70
join:2002-09-24
Middlesex, NJ

Chaz70

Member

I guess I never took notice. Still, last night on speedtest.net testing to OOL in NYC the test just hung on upload. Download was very slow and inconsistent too.

Funny, the agent on the phone never mentioned the amber light being normal for UL. Honestly I don't remember only one amber.

Or is it because with standard service the DL should also be amber but with Boost plus it turns green? Is this maybe why I see it not looking normal to me? Since I only switched to Boost a week ago...

I know this my DL and UL and very bad currently...

Amber
@optonline.net

Amber to Chaz70

Anon

to Chaz70
Amber upload light is normal. What exactly are "very slow speeds"? What do you get if you connect directly to your modem? Don't forget to reboot the modem.
Chaz70
join:2002-09-24
Middlesex, NJ

Chaz70

Member

Slow DL from 12 - 21 mbps (should be in the 50's with Boost) uploads wouldn't complete, or was very low like 1-4mbps

I just ran the test and now, I'm back to getting full Boost speeds.
I guess whatever was the equipment trouble has been fixed... what timing