said by gallowsroad:Amazon arranged an immediate swap and a cross ship. New lens arrives Tuesday. They aren't charging me even temporarily for the second lens while they await the returned one, which was a big surprise.
Here's hoping the replacement is good to go.
You know, even though you got a defective lens from the seller, you will always remember that they took care of you.
My boss, the then CEO of a $25,000,000 company once told me that customers don't care that they had a problem. They remember how well you took care of the problem.
I remembered that all my life in business as a sales manager for companies from $6,000,000 to $16,000,000 and it was probably the best advice I ever had.