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gallowsroad
join:2004-08-09
Kansas City, KS

gallowsroad to rcroning

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to rcroning

Re: [Lens] Sigma Lens - Repair or Replace?

Amazon arranged an immediate swap and a cross ship. New lens arrives Tuesday. They aren't charging me even temporarily for the second lens while they await the returned one, which was a big surprise.

Here's hoping the replacement is good to go.
bgraham2
join:2001-03-15
Smithtown, NY

1 recommendation

bgraham2

Member

said by gallowsroad:

Amazon arranged an immediate swap and a cross ship. New lens arrives Tuesday. They aren't charging me even temporarily for the second lens while they await the returned one, which was a big surprise.

Here's hoping the replacement is good to go.

You know, even though you got a defective lens from the seller, you will always remember that they took care of you.

My boss, the then CEO of a $25,000,000 company once told me that customers don't care that they had a problem. They remember how well you took care of the problem.

I remembered that all my life in business as a sales manager for companies from $6,000,000 to $16,000,000 and it was probably the best advice I ever had.