| [CallCentric] Touch tone delays or multiple tones on VoIP I switched to Callcentric a few months back for my home phone. I've been quite satisfied with it, but recently I've noticed that if I call into a number that has phone menus that require me to enter an account number, it never properly detects what I enter.
So let me be specific...if it prompts me for a single entry, like '1' for english or something, that seems to work ok.
It's when I have to enter multiple digits that it doesn't work. One number that I called into would repeat back what I entered. It told me I entered 3 of every number I pressed, which obviously wasn't correct.
So what could be causing this issue? My connection is run through a firewall of which all VoIP traffic has the highest priority.
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The moment the idea is admitted into society, that property is not as sacred as the laws of God, and that there is not a force of law and public justice to protect it, anarchy and tyranny commence. -John Adams, 1787 |
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Mangowww.toao.net
join:2008-12-25
Alberta
kudos:11 | You need to fix the DTMF mode on your adapter. See this article for more details: »www.callcentric.com/faq/8/174 |
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| Thanks for the article. I went into my Obi100 and specifically set DTMF to RFC2833, so I'll test it later today and see if that fixes it. |
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| Ok well I tested it out and still no luck. Originally in the Obi100 under Service Providers, Profile, General, the DTMFMethod is just set to the default value of Auto.
I tried setting it to both RFC2833 and InBand. The only thing that accomplished was taking the tones down from 3 each time I pushed a button to 2. The voice prompts still don't recognize my entry correctly since every time I push a button now it thinks I'm pushing it twice.
CallCentric says they don't support SIPInfo, and G.711u is the only codec I have enabled.
Is there anything else I can try?
--
The moment the idea is admitted into society, that property is not as sacred as the laws of God, and that there is not a force of law and public justice to protect it, anarchy and tyranny commence. -John Adams, 1787 |
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Reviews:
 ·voip.ms
·Callcentric
 ·Comcast Business..
 ·Windstream
| Enable detailed logging in OBi and make sure the correct number is put on wire.
You should see something like this:
Mar 5 19:11:00 192.168.1.55 [SLIC]:Slic#0 OFF HOOK
Mar 5 19:11:00 192.168.1.55 [CPT] --- FXS h/w tone generator (dial)---
Mar 5 19:11:03 192.168.1.55 [DSP]: ---- H/W DTMF ON (level:1) : 1 @ 154281580 ms----
Mar 5 19:11:03 192.168.1.55 [DSP]: ---- H/W DTMF OFF @ 154281730 ms ----
Mar 5 19:11:04 192.168.1.55 [DSP]: ---- H/W DTMF ON (level:1) : 2 @ 154282430 ms----
Mar 5 19:11:04 192.168.1.55 [DSP]: ---- H/W DTMF OFF @ 154282580 ms ----
Mar 5 19:11:05 192.168.1.55 [DSP]: ---- H/W DTMF ON (level:1) : 3 @ 154283280 ms----
Mar 5 19:11:05 192.168.1.55 [DSP]: ---- H/W DTMF OFF @ 154283430 ms ----
Mar 5 19:11:06 192.168.1.55 [DSP]: ---- H/W DTMF ON (level:1) : 4 @ 154284200 ms----
Mar 5 19:11:06 192.168.1.55 [DSP]: ---- H/W DTMF OFF @ 154284360 ms ----
Mar 5 19:11:07 192.168.1.55 [DSP]: ---- H/W DTMF ON (level:1) : 5 @ 154285090 ms----
Mar 5 19:11:07 192.168.1.55 [DSP]: ---- H/W DTMF OFF @ 154285240 ms ----
Mar 5 19:11:11 192.168.1.55 [SLIC]:Slic#0 ONHOOK
(I dialed 1 2 3 4 5 above) |
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| reply to warlock56
said by warlock56:Is there anything else I can try?
Do as lacibaci suggested.
After that, though, consider that this could also be the telephone itself. Have you tried a different phone?
I've used some older phones that were not good at making DTMF signals. |
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| reply to lacibaci
I looked all through the configuration on the device and can't even locate where you are enabling the level of logging. I've never come across it before. |
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Reviews:
·voip.ms
·Callcentric
·Comcast Business..
·Windstream
| There are two pages:
System Management->Device Admin
Voice Services->SP1 Service
This assumes that you have syslog running somewhere. |
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| Ok I don't have a syslog server but I have enabled the debug option you showed. Where then are the logs stored so that I can view them? |
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| reply to warlock56
This sounds like a DTMF problem. Callcentric supports inband and out of band DTMF. The inband has always worked well for me since I have a good connection with my ISP but I have tried out of band DTMF and it also works. Start a trouble ticket with Callcentric. They are great about getting back to you quickly and resolving problems like this within a few iterations. Give them a specific number and time where it failed to help the analyze their logs. One time last year they had a carrier that wasn't handling DTMF correctly. |
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| reply to warlock56
You have to have a syslog server for OBi to log debug messages. |
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| reply to lacibaci
said by lacibaci:Enable detailed logging in OBi and make sure the correct number is put on wire.
You should see something like this:
Mar 5 19:11:00 192.168.1.55 [SLIC]:Slic#0 OFF HOOK
Mar 5 19:11:00 192.168.1.55 [CPT] --- FXS h/w tone generator (dial)---
Mar 5 19:11:03 192.168.1.55 [DSP]: ---- H/W DTMF ON (level:1) : 1 @ 154281580 ms----
Mar 5 19:11:03 192.168.1.55 [DSP]: ---- H/W DTMF OFF @ 154281730 ms ----
Mar 5 19:11:04 192.168.1.55 [DSP]: ---- H/W DTMF ON (level:1) : 2 @ 154282430 ms----
Mar 5 19:11:04 192.168.1.55 [DSP]: ---- H/W DTMF OFF @ 154282580 ms ----
Mar 5 19:11:05 192.168.1.55 [DSP]: ---- H/W DTMF ON (level:1) : 3 @ 154283280 ms----
Mar 5 19:11:05 192.168.1.55 [DSP]: ---- H/W DTMF OFF @ 154283430 ms ----
Mar 5 19:11:06 192.168.1.55 [DSP]: ---- H/W DTMF ON (level:1) : 4 @ 154284200 ms----
Mar 5 19:11:06 192.168.1.55 [DSP]: ---- H/W DTMF OFF @ 154284360 ms ----
Mar 5 19:11:07 192.168.1.55 [DSP]: ---- H/W DTMF ON (level:1) : 5 @ 154285090 ms----
Mar 5 19:11:07 192.168.1.55 [DSP]: ---- H/W DTMF OFF @ 154285240 ms ----
Mar 5 19:11:11 192.168.1.55 [SLIC]:Slic#0 ONHOOK
(I dialed 1 2 3 4 5 above)
Ok so I managed to get a syslog server running and I captured the output from the device.
I still had InBand selected on the DTMF stuff, and my phone call, along with the keys I pressed during the phone menu, were logged only once just like your entries above.
So should I log a ticket with CallCentric to look into this further?
--
The moment the idea is admitted into society, that property is not as sacred as the laws of God, and that there is not a force of law and public justice to protect it, anarchy and tyranny commence. -John Adams, 1787 |
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