My recommended troubleshooting steps for VPN disconnect issues :
a) make a note of the EXACT date / timestamp of the disconnect, the more accurate the better.
b) make a note of which VPN headend(s) you are connecting to
c) confirm if only the VPN is dropping or VPN AND internet
d) gather any clientside logs from the VPN client itself -- I forget where AnyConnect keeps them, but find out where.
They may be useful in troubleshooting.
e) gather any errormessages / screenshots from the VPN if possible.
When you get the above, what you should get from the people that supports the VPN headend is to match up
the date / timestamps for the same time you lost the VPN and see if anything stands out. I haven't done much
Cisco-specific VPN troubleshooting, but the basic theory should hold for any VPN vendor, namely a) who saw
who disconnect, and b) why was the disconnect done?
Are you getting any error messages or similar, or it just plain disconnects, Lacey ?
If you're feeling technical, Cisco's pretty good about posting up troubleshooting and tech guides for their
stuff, see here
Just for s**ts and giggles, connect to the same VPN headend as your boyfriend and see if the problem
follows. Or swap VPN headends and/or laptops and see what happens. The more problem isolation you
can do, the better.
for VPN ver. 5.0.1.xxxx, you're thinking the old IPSec client Cisco's EOL'd back in 2011. AnyConnect is the newer
SSL version. IIRC, 3.1 is fairly recent for the AnyConnect software itself.