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Grampy
Anon
2013-Mar-5 5:00 pm
Channels changing to MPEG4 ?Just received the following email from VZ:
Dear Valued Verizon Customer,
To provide you the very best entertainment experience, Verizon continues to enhance our FiOS®network. We wanted you to be aware of an upcoming change that may impact how you view certain HD channels.
On or after April 15, 2013, we will be making a change to our network which may require that you exchange your current High Definition Set Top Box (STB)** if you want to access the HD channels impacted by this change (list provided below). The exchange is provided at no cost to you. If you choose to exchange your STB, it's a simple process. You can order a new STB directly from your FiOS® TV and we will promptly mail it to you, along with a box and pre-paid label so you can easily return your old STB.
You are not required to exchange your Set Top Box
If you want to view the impacted channels below on or after April 15, 2013, then you may be required to exchange your current Set Top Box at no cost to you
Set Top Box exchange is a simple process - your FiOS TV will guide you through the process in a few easy steps. On or after April 15, 2013, when you tune to one of the impacted channels below, your FiOS TV will recommend you exchange your Set Top Box and show you how to do so
Verizon will ship your new Set Top Box promptly, and include a box and pre-paid shipping label to return your old Set Top Box. We'll also include simple instructions for connecting your new Set Top Box
If you have multiple boxes that are impacted by this network change, your FiOS TV will prompt you to exchange all boxes that require a replacement, again at no cost to you
Here are the channels impacted by our network change on or after April 15, 2013:
IMPACTED CHANNELS
Channel Name Channel Number Channel Name Channel Number
ES.TV
558 HBO Family 906
ESPN Goal Line/Buzzer Beater
571 HBO Family (West) 907
Tennis Channel
592 HBO Latino 912
World Fishing Network
597 HBO Latino West 913
Cars.TV
599 MoreMax (West) 923
Pets.TV
633 Action Max 924
MyDestination.TV
674 Thriller Max 926
Recipe.TV
676 W Max 928
Comedy.TV
695 At Max 929
MGM HD
744 ESPN 3D 1002
To determine if your HD STB(s) must be exchanged to view the impacted channels:
Press the MENU button on your remote
Navigate to CUSTOMER SUPPORT, select IN-HOME AGENT, choose SET TOP BOX EXCHANGE, and then press OK
You can then follow the onscreen prompts to determine if your HD STB(s) must be replaced and submit a STB exchange request.
We apologize for any inconvenience and look forward to continuing to provide you with the very best entertainment over the FiOS network.
Sincerely,
Your Verizon Team
** CableCARDs provided by Verizon are compatible with the network enhancements being made and do not require an exchange. If you use a CableCARD and experience issues viewing any of the channels listed above, please click here for more information.
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