OS and Software > No, I Will Not Fix Your #@$!! Computer > LogMeIn: Limited to 10 Free computers (Alternatives?)

reply to veloslave

Re: LogMeIn: Limited to 10 Free computers (Alternatives?)

reply to mikefxu
So much for teh 60 days! I was just limited to 10 today.

quote:

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Your account will soon be limited to 10 Free computers.

To ensure that we can continue providing free service with LogMeIn Free and make meaningful improvements to it, we will be limiting the number of Free computers in all remote access accounts to 10. In order to have more than 10 Free computers in your account, you’ll need a paid subscription of LogMeIn Central. Central not only unlocks remote access for more than 10 computers, but it also gives you more power and control when managing them from one location.

To help ease the transition, we are extending a special offer to all users affected by this change. Take a free trial of Central now, or upgrade at the special rate of $199.00/year.

Please note: if you do not take action, the Free computers highlighted in your account will become inaccessible on 5/11/2013. Only 51 days left!

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i haven't received an email yet. apparently they are pushing it out in phases, from what it seems.

Hello everyone I was invited by Veloslave to this post last night. He explained that the post had a lot of discussion on the merit and pricing of remote support and that maybe our input would be useful.

I work for the company that makes ScreenConnect a self-hosted remote support, remote access, and as of December remote meeting solution.

So what the self-hosted means is you can install the central web app that manages the sessions on your own server, computer, VM, or VPS (like ThrustVPS or Amazon EC2). So no data goes through our servers and there are no monthly fees. We also provide pretty much 100% branding/customization of the product and some nice features.

Our licensing is concurrent, we have tiered pricing, and with any license purchase the software is yours forever. You receive 12 months of updates and support and if you want to continue that its 20% of equivalent license price. We release 4-5 builds a year.

I would be happy to answer any questions about remote support (technical or otherwise).

reply to mikefxu

reply to H_T_R_N
Thanks we are always happy to help, just shoot the questions over via sales@screenconnect.com (address it to Jeff) and I will pick it up out of the queue. Self-hosted is a nice option for many people but it may cause a few questions don't hesitate to call/email anytime. My reply emails have all my contact info.

My problem is that as far as I can tell ScreenConnect doesn't actually do what LogMeIn does. That is, can we have a URL or link a user can click on to connect to their computer and then auth against our AD? Can we set permissions so certain users can connect to certain computers, and others not?

It seems like ScreenConnect is more like LogMeIn rescue and join.me - you need a user on the "to be controlled" computer to start up the session.

Then again, for what we need $300 a year will take a while to hit $4000 license cost and 20% a year maintenance... (snark - it won't ever mathmatically).
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Opera 11.1; Windows XP Pro SP3;Intel C2Q6600; 3GB DDR2 1066; 1M/128k DSL; Comodo Internet Security 5.3;Proxomitron 4.5j Sidki 2009-06-06,GPG ID:0x0A1C6EE3

We use ScreenConnect for our remote support at work. There are 2 methods of connection for SC. The first will require someone on the remote machine to start a session just like join.me. Once the connection has been made, an unattended connection can then be setup to the remote machine so the SC server is always connected to the client. This will allow you to connect to the machine at any time without anyone being there.

Since we were using Logmein for our non-monitored clients, we just remoted in and set up the unattended connection to our SC server and then removed Logmein after we got the 60 day notice.

The problem is the pricing doesn't work, and it's not clear if we could use it for non-technicians.. i.e. for users remote access to their desktop.

For corporate use, there's the local version of LogMeIn pro - Remotely Anywhere. That's a perpetual license with maintenance for new versions if you want. Use VPN and you get full LogMeIn pro with no monthly fee anyway. Sadly, it's Windows only - but it does a lot for cross platform stuff like SSH server which is awesome for us. I'm surprised at the price hate here in the "Enterprise" forum - it's cheap as enterprise software.

Finally, don't go on list pricing - contact a sales rep. You'll often get better volume deals.
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Opera 11.1; Windows XP Pro SP3;Intel C2Q6600; 3GB DDR2 1066; 1M/128k DSL; Comodo Internet Security 5.3;Proxomitron 4.5j Sidki 2009-06-06,GPG ID:0x0A1C6EE3

reply to mikefxu
To help sort through this tool set selection/evaluation perhaps we should "define" terms.

I see the need for:

1. Attended sharing
A user has an error and the tech wants to see the message live and perhaps advise via a phone conversation. Similar to join.me

2. Remote access (unattended)
a. The tech needs to log in to a machine and make a configuration change. Perhaps off-hours.
b. the user is at home and needs to access an office machine for files or run an app etc.

3. Remote access (attended)
The tech needs to control the machine under the watch of the user.

The issues/details then become:
A. ease of software installation on the users machine
B. the relative ease of the tech/home customer to make the connection. (web access, software install etc)
C. Tech management of multiple users/accounts. May also include the ability to have users see only "their machines"
D. Cost (one-time and/or recurring) to be able to perform all of the above.

I think I caught all the scenarios but feel free to add what I've missed.
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"I can't sing, I ain't pretty and my legs are thin."

Right, that's my usecase as well. And I'm not sure if anyone does 2A and B as well as LogMeIn at any price. Certainly not that I've seen.

Certainly not at competitive prices. For example not yet mentioned, we used to use something called Funk Proxy. You paid per seat you remote controlled, but also paid per client seat (i.e. not just the machine to be controlled, but the machine that did the controlling). So we couldn't let end users have access. On top of that, it was totally Windows only - server and client. So our Linux and Mac guys couldn't remotely work on Windows computers - LogMeIn is a revelation for them.

If there's something that does the above across 100+ computers cheaper than the $300/year, I'd love to hear it. But it needs to be equivalent from an end user perspective to LMI - i.e. give them a link or web page or something easy they can click on and then auth via their Windows account for connection.
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Opera 11.1; Windows XP Pro SP3;Intel C2Q6600; 3GB DDR2 1066; 1M/128k DSL; Comodo Internet Security 5.3;Proxomitron 4.5j Sidki 2009-06-06,GPG ID:0x0A1C6EE3

reply to mikefxu
I have invited EVERY company in the top eight hits for "remote support software"...

Only a few have gotten back to me, and what... only one has ventured into the thread so far? That alone tells you something.

LMI was one of them of course and they replied to me today, hopefully they will add their .02
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Mom was right.... I NEED fiber!

Thanks for doing the leg-work and contacting the vendors.
You are correct in that silence is saying volumes.

=> You have lobbed a softball to the sales folks and they don't swing at it.

It would appear then that there are no complete competitive solutions.
There are lots of "choices" depending on tolerable work-arounds.

My $0.01999
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"I can't sing, I ain't pretty and my legs are thin."

reply to veloslave

reply to mikefxu
Also a LMI user that runs a tech shop, browsing through the net about the new 10 seats limit and came across this thread.

Thanks for all for alot of valuable insight. Really looking forward to hearing from the vendors and contribute to the discussion.