OS and Software > No, I Will Not Fix Your #@$!! Computer > LogMeIn: Limited to 10 Free computers (Alternatives?)

reply to veloslave

Re: LogMeIn: Limited to 10 Free computers (Alternatives?)

reply to mikefxu
Here is a paste of a conversation from the email (asking SPECIFICALLY for participation in the thread) from Bomgar

No problem... I am sure everyone will be interested to hear you were not interested in taking part. Hate to say it, it sure will not reflect well.

-------- Original Message --------
Subject: RE: Bomgar More Info: Please Advise
From: Chris Gaines
Date: Tue, March 26, 2013 9:51 am
To: "rod@geekoncall247.com"

Hey Rod,

Yes, I did read the info request but unfortunately I do not have the extra time to get involved in the discussion. I would however like to give you some information to show you the one to one comparison of LMI vs Bomgar. Please feel free to show this to anyone that is involved in the discussion. If this is something that you would be interested in purchasing, I would be happy to get you in touch with the territory manager for your area to go over pricing. They would also be able to get you set up with a full eval and customized demo as well.

Thank you for your interest in Bomgar.

Warm Regards

Chris Gaines
Demand Generation Representative

+1.770.407.1852 O
+1.770.243.0620 C
+1.770.407.1949 F
+1.866.652.3177 US/CA

BOMGAR | The Box That's Revolutionizing Remote Support™

One of the Fastest-Growing Technology Companies in America | Technology Fast 500™

What is Bomgar? Find out in 154 seconds.

Join us at HDI 2013 in Las Vegas | April 16 – 18 | Booth #204
From: rod@geekoncall247.com [mailto:rod@geekoncall247.com]
Sent: Tuesday, March 26, 2013 11:58 AM
To: Chris Gaines
Subject: RE: Bomgar More Info: Please Advise

Did you actually READ the info request???

-------- Original Message --------
Subject: Bomgar More Info: Please Advise
From: Chris Gaines
Date: Tue, March 26, 2013 5:15 am
To: "rod@geekoncall247.com"

Hello Rod,

Bomgar summed up in 154 seconds: »goo.gl/je0Y2

A short time ago, you expressed interest in Bomgar’s remote support solution. I wanted to provide you with more info on the exciting features that are included, such as:

Bomgar features:

· Solid Security—Bomgar’s appliance-base model offers the most secure deployment available for remote support, certified by the US Government for the highest level of security.

· Mobility and Multi-Platform Support for virtually any type of device—Windows, Mac, Linux, Windows Mobile, Blackberry, iPad, iPhone (IOS) Android phones, tablets and more.

· Automated Audit Trail—A hub for all remote support activity, Bomgar logs and records each session, providing managers with flash videos for future playback. Helps with keeping your organization compliant (PCI DSS, HIPAA, GLBA, SOX…) - certified by the US Government for the highest level of security.
·
· Integrate with Preferred Vendors—With Bomgar, you can integrate your remote support sessions into your help desk application (BMC, HP, Hornbill, ServiceNow, Dell KACE, SalesForce.com), identity management (LDAP, Kerberos, RADIUS), and others using our open application interface.

So that we can get you started on our no obligation-full free evaluation with as many licenses as you need, please let me know how many techs are in your group that provide remote support, and which devices/systems you are supporting. Also – what remote solution is currently in place, and what you are seeking to improve?

Please visit »www.bomgar.com/remotedesktopacce···ures.htm for more information. Also, here is how Bomgar has helped other companies: »www.bomgar.com/customers/video-t···ials.htm

Thanks for your time and I hope to hear from you soon.

Kind Regards,

Chris Gaines
Demand Generation Specialist

+1.770.407.1852 O
+1.770.243.0620 C
+1.770.407.1949 F
+1.866.652.3177 US/CA

BOMGAR | The Box That's Revolutionizing Remote Support™

One of the Fastest-Growing Technology Companies in America | Technology Fast 500™
--
Mom was right.... I NEED fiber!

reply to mikefxu
community.spiceworks.com: Logmein Pro and Central Vs Bomgar

reply to veloslave
wow, too bad about the reply from Chris. he basically told you/this forum to screw off.

BOMGAR | The Box That's Revolutionizing Remote Supportâ„¢
BOMGAR | Number 1 in customer supportâ„¢

reply to veloslave
No time to address the forum..... Is this a sales guy or a low lever dork at the company. Who would pass up an opportunity to put a sales pitch in front of the all the users here? One would have thought that with the change in LMIs pricing ALL of the places that compete for the same business would have had a hard plan to pick up X number of that would be looking. I am really surprised that there isnt more of a presence here form the others.

reply to veloslave
Hi, I'm Antony from SimpleHelp. I was invited here by veloslave to comment so hopefully no one will see this as unsolicited.

First let me say I apologise for the delay in responding, we are in the final stage of a new major release and wanted to get the release candidate build up for download before I responded since it is this new version (version 4.x) I will be shamelessly plugging.

SimpleHelp is self hosted and the pricing model is unlimited accessible computers with limited concurrent sessions.

One session is $295 and the price goes down from there per session as you add sessions. If you add sessions at any later date you pay only the difference in price between the two licenses.

Our upgrade is very simply 20% of the license price for an additional 12 months of updates and support, which you can buy whenever you like (it doesn't get more expensive if you wait 24 months and it is 12 months from the day you buy not from when it last expired).

We like our customers and we look after them. Remote access installations have always auto updated from the server they are shared with and even when our customers move from v3 to v4 (our new version) we have facilities in place so that they can upgrade their old services from the comfort of their technician client with the click of a button.

Our new version is available for download here:

»blog.simple-help.com/2013/02/sim···how-you/

and you can trial it for 21 days as is or request a trial license here:

»simple-help.com/support/trial_request

SimpleHelp allows remote support, remote access and presentations, we support Windows, Mac, Linux for everything and also iOS/Android for technicians. Presentations can be viewed with just about anything since they are pure HTML and Javascript. We have a wealth of features but since it seems like most people here care about remote access I will focus on that and I will be talking about the new version since it will be released and replace the older one very soon:

Installing remote access is very simple across all OSes. You download a native app from your SimpleHelp server at /access (it will autodetect your OS etc and recommend one). When you run it it is already configured to share with your SimpleHelp server and to set up a windows service or a MacOS/Linux daemon you need only click one button. This will elevate (done by the appropriate GUI based tool on Windows, Mac and Linux) and install the daemon automatically. It can be stopped/started from the same place.

To access a machine you can download the technician app from /tech. You can create an account for them and filter it so it shows only their machines. You can also send them a link which will give them a technician app preconfigured to connect to a specific machine shared on your server.

We support Windows right through to Windows 8, we support Ctrl-Alt-Del across the board and UAC.

Remote support works essentially the same way but doesn't install a service or require admin privileges. You can install a remote access service from inside a remote support session just by clicking a button.

Part of what we have been doing with our new major version is laying the groundwork for monitoring across unattended hosts which we will add in the next few minor version releases. Our existing remote access is very scalable (we shared 25,000 machines with one raspberry pi though I would generally recommend using more mainstream hardware) and our monitoring will also be very scalable whilst still being fully encrypted.

Lastly, it seems like the usecase for many on this forum is to allow customers to access their own machines. Our standard license has historically not allowed this but reading what people are doing on the forum we can see the value in it we will be changing our terms for the new version such that the technician client may be used by 3rd parties for access to their own unattended devices (for other uses like remote support it will still be restricted to the purchasing company).

If you have any questions feel free to email us here:

»simple-help.com/support/contact

thanks

Antony

reply to mikefxu
Thanks for jumping in Anthony!

I think one of the big questions a lot of us share is...

We want to be able to access a customers system (where we have installed the software) 24/7...

And, how easy is it to add these systems to our inventory?

On other news... Citrix/Go To Assist has chosen to spam my email (submitted trying to get them involved)but ignore the thread.... nice!
--
Mom was right.... I NEED fiber!

How very kind of them

Accessing unattended systems 24/7 is certainly something SimpleHelp supports.

Adding them is very simple and works the same on all OSes (Windows, MacOS, Linux). You download a native app from your SimpleHelp server, you run it, enter a name for the machine then you click 'start'. The app is already preconfigured to point to your server, SimpleHelp installs a Windows service or an OSX/Linux daemon and you are good to go. It will share across reboots etc and you can even issue Ctrl-Alt-Del to log in to Windows boxes.

To access it you download the technician app from your server, log in, select the machine and click 'connect'. You can also save a shortcut to a specific machine for instant access in the future.

If you are in a remote support session with a customer and you want to install an unattended client you again can just click a menu item and everything is installed automatically just as if it has been installed via the native app download.

Thank you for your time. I look forward to playing around with this.

reply to mikefxu
Anybody play with simple help yet? I am yet to find "simple" but am hoping I am missing something.

Installed the server software, got the config page, installed a client, config'd the client, but how do you connect to anything... I cannot find an exe to run anything AND frankly... the instructions SUCK. Nothing has asked for the trial key, and all there is in the program folder is an uninstall and some web shortcuts.

The website seems like it is going to help... but not.

--
Mom was right.... I NEED fiber!

I installed the beta server on a linux vps. Then created a web page with the links to remote support for tech and customer. I was able to do a remote support session. I did not try a remote unattended access.
The beta comes configured with 1 license. The system works well but:
1. The licensing still prohibits customer use to connect to their own machines. (i.e. home to their office)
2. And pricing can not compete with LMI for multiple client use.
Also...
These guys never responded to an inquiry via their contact us web form.
--
"I can't sing, I ain't pretty and my legs are thin."

reply to mikefxu
The thing that amazes me (especially with a product name "Simple") is that they do not have a step by step set of instructions to set it up...

Makes you think that tech is still in the dark ages of geeks only with no marketing/engineering skills that would allow their product to be delivered to the masses... thus truly making a successful ($$$) product.

I will give LMI some props on this... it has always been a simple to use and understand product.

I guess I am about to pony up some cash.
--
Mom was right.... I NEED fiber!

reply to ekiM
Hi there,

Veloslave - it sounds like you are using v3, if you install the v4 server it should open your actual server page and from there you will see links to download the tech client etc. I mentioned a link in my previous post but the direct link to the v4 beta is here (top of the page):

»simple-help.com/support/releases

it will also become the primary release in the next few days at which point you will be able to get it from the download link on our website.

ekiM - sorry we didn't respond to your query, I don't see it in our inbox so possibly it didn't come through properly, did the web form say it had submitted oK? Could you email us direct and I'd be happy to answer your query?

Also regarding the license - we haven't made that change yet but will do so within a few days of the new version going live.

thanks

Antony

reply to veloslave
Hi Veloslave,

It does surprise me that you are having such difficulty getting set up even on version 3. Did you find the instructions on the following page? Were they not very useful?

»simple-help.com/try

If there is something we are missing which is making it difficult for users to get set up then we are very keen to fix that.

thanks

Antony

reply to SimpleHelp
Antony/SimpleHelp,

You may want to register an account on this site - free and no spam.

Yes the contact submission said it was sent. Perhaps an internet bubble and no worries.

My questions were regarding the license model and pricing.
I will ask them here then...

We will wait to see what you will change on your license.
More importantly is pricing.

If I have 5 customers which I need to support (remote unattended access) and these clients want to access their office from home. Assume the worst case that they all need access at the same time - I need 5 licenses. At ~$300 per license I can purchase several years of LMI Central with unlimited free users.
My cost would only be $300 upfront and then recurring annually.

Do you have plans to make your product competitive in that respect?
--
"I can't sing, I ain't pretty and my legs are thin."

Hi eKim,

Re: licensing, that is correct, we don't have any plans to change the model in the near future.

thanks

Antony

Antony,

Thanks for the response.
If you ever decide to accomodate the small support shop (in the described model) you may wish to post as such in this forum.
You will have some great visibility.
--
"I can't sing, I ain't pretty and my legs are thin."

Hi eKim,

Thanks. I'd like to think that we are attractive for small shops in terms of remote support (our licenses are far cheaper than a LMI Rescue subscription) but it seems that for remote access in particular LMI can work out cheaper. Having said that LMI Pro which is maybe a more direct comparison works out likely more expensive for more than just a few computers (our licenses allow unlimited shared computers and restrict only sessions) so I suppose it depends on the type of access the clients need/expect?

cheers

Antony

Hi Antony,

Interesting dialog.
Your product appears to be a blend of features which to capture the enterprise support market. It does do some neat things most of which I wouldn't personally use.
We (some of us) are not that potential customer base to you.
I do not know anyone using LMI Rescue. We are small shops with one or two support personnel. We don't need to manage a call/support queue. Especially at the LMI Rescue pricing.
LMI Pro (from my perspective) vs Free offers file transfer and remote printing as value-adds.
- Does your software support remote printing?
The vendors all tout "unlimited shared computers". There is no value in that from my viewpoint. If I can't use/access it then it doesn't functionally exist. Marketing-speak at its finest.

Our tool purchase decisions are a financial decision.
A handful of purchased session licenses to support a bursty usage - spread over say a year is hard to charge back to the client (say within a support retainer). A LMI Central license which has unlimited LMI free + some amount of LMI Pro (as an add-on per client need) becomes a cost I can amortize in my client billing.

I hope that gives you a different perspective into a large number of IT support providers looking for a support solution at a manageable price.
--
"I can't sing, I ain't pretty and my legs are thin."

reply to mikefxu
I also have another one called NTRadmin that has a free version. Does more than logmein does as well.