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OwlSaver
OwlSaver
Premium
join:2005-01-30
Berwyn, PA

Verizon is Offering to Change STB because of Lineup changes

Important Notification Regarding Your FiOS® TV Equipment

Dear Valued Verizon Customer,

To provide you the very best entertainment experience, Verizon continues to enhance our FiOS® network. We wanted you to be aware of an upcoming change that may impact how you view certain HD channels.

On or after April 15, 2013, we will be making a change to our network which may require that you exchange your current High Definition Set Top Box (STB)** if you want to access the HD channels impacted by this change (list provided below). The exchange is provided at no cost to you. If you choose to exchange your STB, it's a simple process. You can order a new STB directly from your FiOS® TV and we will promptly mail it to you, along with a box and pre-paid label so you can easily return your old STB.
• You are not required to exchange your Set Top Box

• If you want to view the impacted channels below on or after April 15, 2013, then you may be required to exchange your current Set Top Box at no cost to you

• Set Top Box exchange is a simple process - your FiOS TV will guide you through the process in a few easy steps. On or after April 15, 2013, when you tune to one of the impacted channels below, your FiOS TV will recommend you exchange your Set Top Box and show you how to do so

• Verizon will ship your new Set Top Box promptly, and include a box and pre-paid shipping label to return your old Set Top Box. We'll also include simple instructions for connecting your new Set Top Box

• If you have multiple boxes that are impacted by this network change, your FiOS TV will prompt you to exchange all boxes that require a replacement, again at no cost to you

Here are the channels impacted by our network change on or after April 15, 2013:

IMPACTED CHANNELS
Channel Name Channel Number Channel Name Channel Number
ES.TV 558 HBO Family 906
ESPN Goal Line/Buzzer Beater 571 HBO Family (West) 907
Tennis Channel 592 HBO Latino 912
World Fishing Network 597 HBO Latino West 913
Cars.TV 599 MoreMax (West) 923
Pets.TV 633 Action Max 924
MyDestination.TV 674 Thriller Max 926
Recipe.TV 676 W Max 928
Comedy.TV 695 At Max 929
MGM HD 744 ESPN 3D 1002

To determine if your HD STB(s) must be exchanged to view the impacted channels:

• Press the MENU button on your remote

• Navigate to CUSTOMER SUPPORT, select IN-HOME AGENT, choose SET TOP BOX EXCHANGE, and then press OK

You can then follow the onscreen prompts to determine if your HD STB(s) must be replaced and submit a STB exchange request.

We apologize for any inconvenience and look forward to continuing to provide you with the very best entertainment over the FiOS network.

Sincerely,

Your Verizon Team

** CableCARDs provided by Verizon are compatible with the network enhancements being made and do not require an exchange. If you use a CableCARD and experience issues viewing any of the channels listed above, please click here for more information.

mewing80

join:2008-11-14
Sewell, NJ
If you already exchanged your STB do you have to do it again to see these channels?


JerseyJeff

@verizon.net
reply to OwlSaver
What are they exchanging it for? Something with more storage/features?

carljanderso
Premium
join:2008-09-15
Huntington Beach, CA
The 6xxx do not support MPEG-4 compression, while the 7xxx boxes do.

So, if you watch/subscribe to the channels in the e-mail, you will require a 7xxx series box.


Greg2600

join:2008-05-20
Belleville, NJ
reply to OwlSaver
Nice, that's 21 channels, 22 really because 3D uses double the QAM. I believe that means freeing of about 5.5 QAM slots? Opening up for an additional 11 channels in MPEG-4.

hgratt

join:2003-12-09
Plano, TX
reply to carljanderso
said by carljanderso:

The 6xxx do not support MPEG-4 compression, while the 7xxx boxes do.

So, if you watch/subscribe to the channels in the e-mail, you will require a 7xxx series box.

I have a Motorola 6416-2 box. When I check via the menu, it indicates that my box is compatible with all content.

PJL

join:2008-07-24
Long Beach, CA
kudos:3
reply to OwlSaver
There is already a thread on this topic, plus it is discussed in another, Do we need a third thread?

PJL

join:2008-07-24
Long Beach, CA
kudos:3
Reviews:
·Verizon FiOS
reply to hgratt
said by hgratt:

said by carljanderso:

The 6xxx do not support MPEG-4 compression, while the 7xxx boxes do.

So, if you watch/subscribe to the channels in the e-mail, you will require a 7xxx series box.

I have a Motorola 6416-2 box. When I check via the menu, it indicates that my box is compatible with all content.

Which package do you have, Prime with no premiums?

hgratt

join:2003-12-09
Plano, TX
said by PJL:

said by hgratt:

said by carljanderso:

The 6xxx do not support MPEG-4 compression, while the 7xxx boxes do.

So, if you watch/subscribe to the channels in the e-mail, you will require a 7xxx series box.

I have a Motorola 6416-2 box. When I check via the menu, it indicates that my box is compatible with all content.

Which package do you have, Prime with no premiums?

I have the Ultimate HD. I don't subscribe to the HBO channels listed, but I do have the others (923, 924, 926, 928, 929, 1002).

PJL

join:2008-07-24
Long Beach, CA
kudos:3
Reviews:
·Verizon FiOS
said by hgratt:

I have the Ultimate HD. I don't subscribe to the HBO channels listed, but I do have the others (923, 924, 926, 928, 929, 1002).

You should qualify for the swap. Others with Ultimate have already gotten their replacements. See the other thread on this topic.

This is why we don't need another thread on this topic. People have to repeat information.

hgratt

join:2003-12-09
Plano, TX
said by PJL:

said by hgratt:

I have the Ultimate HD. I don't subscribe to the HBO channels listed, but I do have the others (923, 924, 926, 928, 929, 1002).

You should qualify for the swap. Others with Ultimate have already gotten their replacements. See the other thread on this topic.

This is why we don't need another thread on this topic. People have to repeat information.

The problem I have is :
1. The set top box exchange is not located under in-home agent - it is located under customer support just below the in-house agent.

2. When I activate and go thru the process, it indicates that I'm compatible and there is no further option to do an exchange.

Where is the option to initiate the exchange?

Thanks,
Harvey


motorola870

join:2008-12-07
Arlington, TX
kudos:4
reply to Greg2600
said by Greg2600:

Nice, that's 21 channels, 22 really because 3D uses double the QAM. I believe that means freeing of about 5.5 QAM slots? Opening up for an additional 11 channels in MPEG-4.

anyone want to take notes on what QAMs these are on right now?

It would be interesting to see how QAMs these take up right now and how much space could be freed up.

I am wondering if Verizon will put the 6 .TV channels on 1 QAM using MPEG4?

Could Verizon be planning 6 HD channels to QAM using MPEG4? That would allow for about 18 HD channels if they are freeing up 3 QAMs

It figures that Verizon would make these changes now that the only person that was close to my family with Fios moves and no longer has Fios. I have personally only experienced Fios twice and it seemed really nice the guide my friend had was the SD guide on the 6416-2 so they should have been able to do this upgrade if they had one of the higher packages.

fredct

join:2005-07-13
Springfield, NJ
reply to carljanderso
said by carljanderso:

The 6xxx do not support MPEG-4 compression, while the 7xxx boxes do.

So, if you watch/subscribe to the channels in the e-mail, you will require a 7xxx series box.

So this is about compression and not switched video or something?

Just wondering because I have a Tivo with cablecard. And switched video would break compatibility or at least require an adapter.


motorola870

join:2008-12-07
Arlington, TX
kudos:4

1 edit
said by fredct:

said by carljanderso:

The 6xxx do not support MPEG-4 compression, while the 7xxx boxes do.

So, if you watch/subscribe to the channels in the e-mail, you will require a 7xxx series box.

So this is about compression and not switched video or something?

Just wondering because I have a Tivo with cablecard. And switched video would break compatibility or at least require an adapter.

yes it is compression changes to MPEG4 which is used by the Satellite providers and Uverse and some of Verizon's more recent HD offerings.

Surprisingly I live in an area where SDV is used for most of the HD channels by Time Warner Cable and they actually took Discovery HD off of SDV and put in on a dedicated QAM on 57MHz and unencrypted due to it being in the limited basic tier I have 144 HD channels and only 22 HD channels are not SDV.

knarf829

join:2007-06-02
kudos:1
reply to fredct
said by fredct:

Just wondering because I have a Tivo with cablecard. And switched video would break compatibility or at least require an adapter.

From what I've read, Premiere models will handle this switch just fine. I guess we're about to find out first hand.

tnsprin

join:2003-07-23
Bradenton, FL
kudos:1
Reviews:
·Verizon FiOS
reply to Greg2600
said by Greg2600:

Nice, that's 21 channels, 22 really because 3D uses double the QAM. I believe that means freeing of about 5.5 QAM slots? Opening up for an additional 11 channels in MPEG-4.

As currently broadcast the 3d channel does not double the qam. It uses a top/bottom 3d signal in a single HD space.

JPL
Premium
join:2007-04-04
Downingtown, PA
kudos:4
said by tnsprin:

said by Greg2600:

Nice, that's 21 channels, 22 really because 3D uses double the QAM. I believe that means freeing of about 5.5 QAM slots? Opening up for an additional 11 channels in MPEG-4.

As currently broadcast the 3d channel does not double the qam. It uses a top/bottom 3d signal in a single HD space.

It also doesn't necessarily mean that they'll free up 5.5 QAM slots. Many (most? all?) of the channels listed currently are sent to us in 3:1 compression. Verizon figured out that if they get the channel in mpeg4 to begin with, then converting it to mpeg2 doesn't require that they use 1/2 QAM to get it to us. While this move will free up some space, it's going to be limited. Where this helps, though, is that it allows them to move forward more aggressively with mpeg4 conversion.


aaronwt
Premium
join:2004-11-07
Woodbridge, VA

2 edits
reply to knarf829
said by knarf829:

said by fredct:

Just wondering because I have a Tivo with cablecard. And switched video would break compatibility or at least require an adapter.

From what I've read, Premiere models will handle this switch just fine. I guess we're about to find out first hand.

We already know first hand. FiOS started using MPEG4 channels last year. Yes, TiVo Premieres handle the current FiOS MPEG4 channels just fine.(If you have a Series 3 box then you are SOL).

This is great news. Hopefully they start switching even more channels to MPEG4 and then adding some more HD MPEG 4 channels as well.

I only wish the change would occur on March 15th instead of April 15th. The sooner the better.

fishacura

join:2008-01-25
Phoenixville, PA
reply to OwlSaver
Anyone know of a quick primer re: QAM/MPEG-4 etc. I am interested in learning more and I think I understand that MPEG4 opens up space but I was wondering if anyone knew of a "video for dummies" site that could help educate me more on all of this.
--
People who don't get good service on average tell 10 others while people who do get good service on average tell 1.

JPL
Premium
join:2007-04-04
Downingtown, PA
kudos:4

1 recommendation

said by fishacura:

Anyone know of a quick primer re: QAM/MPEG-4 etc. I am interested in learning more and I think I understand that MPEG4 opens up space but I was wondering if anyone knew of a "video for dummies" site that could help educate me more on all of this.

This sounds like a good primer on mpeg-4:

»en.wikipedia.org/wiki/MPEG-4_AVC

This being the basic gist of why folks here are getting excited:

"The intent of the H.264/AVC project was to create a standard capable of providing good video quality at substantially lower bit rates than previous standards (i.e., half or less the bit rate of MPEG-2, H.263, or MPEG-4 Part 2)"

Basically, it allows you to transfer video with less data. Which means more channels per QAM channel. Each QAM channel can handle a data transfer rate of ~40 Mbps. And since HD mpeg-2 peaks at just under 20 Mbps, Verizon has traditionally kept their HD feeds to 2 HD channels per QAM.

The switch to MPEG-4 basically allows you to carry the same number of channels in less space, freeing up space for more channels.

BTW, Verizon's compression ratio changed when they started getting some feeds in as mpeg-4. Since mpeg-4 HD video peaks at a rate that's substantially lower than mpeg-2, they determined that you gain nothing by reserving a half QAM channel for such a channel.

This move is a welcome one even if it doesn't initially free up a ton of space because it essentially starts the hardware replacement necessary to migrate their feeds to mpeg-4. There are alot of 6xxx series boxes out there which can't handle mpeg-4. The reason Verizon is starting with channels with a smallish viewership is to limit the impact of this. Over time, I would expect that this trend would continue, hitting more and more channels.

UnnDunn
Premium
join:2005-12-21
Brooklyn, NY
reply to Greg2600
3D does not use double the QAM. 3D uses exactly the same amount of bandwidth as a normal channel.


mackey
Premium
join:2007-08-20
kudos:12
reply to motorola870
said by motorola870:

anyone want to take notes on what QAMs these are on right now?

SCANNING: 651000000 (us-irc:100, us-cable:100)
LOCK: qam256 (ss=100 snq=100 seq=100)
TSID: 0x247C
PROGRAM 735: 695 Comedy.TV HD (encrypted)
PROGRAM 736: 599 Cars.TV HD (encrypted)
PROGRAM 737: 558 ES.TV HD (encrypted)

SCANNING: 315000000 (us-irc:39, us-cable:39)
LOCK: qam256 (ss=100 snq=100 seq=100)
TSID: 0x285F
PROGRAM 702: 906 HBO Family HD (encrypted)
PROGRAM 705: 924 Action MAX East (encrypted)
PROGRAM 706: 922 More MAX HD (encrypted)

SCANNING: 585000000 (us-irc:84, us-cable:84)
LOCK: qam256 (ss=100 snq=100 seq=100)
TSID: 0x2478
PROGRAM 708: 597 World Fishing N (encrypted)
PROGRAM 750: 571 ESPN Buzzer Bea (encrypted)

SCANNING: 291000000 (us-irc:35, us-cable:35)
LOCK: qam256 (ss=100 snq=100 seq=100)
TSID: 0x2823
PROGRAM 694: 907 HBO Family HD ( (encrypted)
PROGRAM 696: 913 HBO Latino HD ( (encrypted)
PROGRAM 698: 905 HBO Signature H (encrypted)

SCANNING: 321000000 (us-irc:40, us-cable:40)
LOCK: qam256 (ss=100 snq=100 seq=100)
TSID: 0x2860
PROGRAM 707: 592 Tennis Channel (encrypted)
PROGRAM 721: 770 BET HD (encrypted)

SCANNING: 309000000 (us-irc:38, us-cable:38)
LOCK: qam256 (ss=100 snq=100 seq=100)
TSID: 0x285E
PROGRAM 701: 902 HBO 2 HD (encrypted)
PROGRAM 703: 912 HBO Latino HD (encrypted)
PROGRAM 704: 904 HBO Signature H (encrypted)

SCANNING: 171000000 (us-irc:22, us-cable:22)
LOCK: qam256 (ss=100 snq=100 seq=100)
TSID: 0x2807
PROGRAM 673: 921 Cinemax HD West (encrypted)
PROGRAM 693: 903 HBO 2 HD (West) (encrypted)
PROGRAM 700: 923 More MAX HD (We (encrypted)

SCANNING: 657000000 (us-irc:101, us-cable:101)
LOCK: qam256 (ss=100 snq=100 seq=100)
TSID: 0x247D
PROGRAM 738: 674 My Destination. (encrypted)
PROGRAM 739: 676 Recipe.TV HD (encrypted)
PROGRAM 740: 633 Pets.TV HD (encrypted)

SCANNING: 273000000 (us-irc:32, us-cable:32)
LOCK: qam256 (ss=100 snq=100 seq=100)
TSID: 0x2820
PROGRAM 688: 911 HBO Zone HD (We (encrypted)
PROGRAM 691: 931 Outer MAX HD (encrypted)
PROGRAM 692: 926 Thriller Max HD (encrypted)

SCANNING: 255000000 (us-irc:29, us-cable:29)
LOCK: qam256 (ss=100 snq=100 seq=100)
TSID: 0x281D
PROGRAM 685: 908 HBO Comedy HD (encrypted)
PROGRAM 686: 909 HBO Comedy HD ( (encrypted)
PROGRAM 697: 928 Wmax HD (encrypted)

SCANNING: 267000000 (us-irc:31, us-cable:31)
LOCK: qam256 (ss=100 snq=100 seq=100)
TSID: 0x281F
PROGRAM 687: 910 HBO Zone HD (encrypted)
PROGRAM 689: 929 At MAX HD (encrypted)
PROGRAM 690: 930 Five Star MAX H (encrypted)

SCANNING: 333000000 (us-irc:42, us-cable:42)
LOCK: qam256 (ss=100 snq=100 seq=100)
TSID: 0x285A
PROGRAM 711: 781 Disney XD HD (encrypted)
PROGRAM 712: 744 MGM Channel HD (encrypted)

SCANNING: 363000000 (us-irc:47, us-cable:47)
LOCK: qam256 (ss=100 snq=100 seq=100)
TSID: 0x286F
PROGRAM 722: 867 Showcase HD (encrypted)
PROGRAM 818: 1002 ESPN 3D (encrypted)

/M

nowayout

join:2009-06-22
Allentown, PA

1 edit
reply to OwlSaver
So by my math (thanks to mackey) these 20 channels currently use 7.5 QAMs. If they are placed 4:1 in MPEG4, they consume 5 QAMs. Savings: 2.5 QAMs. Space for 10-ish HD mpeg4 channels at 4:1.

If they're placed at 5:1 (some of the sports/foreign ones are), they consume 4 QAMs. Savings of 3.5 QAMs. Space for 17-18 HD mpeg4 channels at 5:1.

(There's no guarantee all new additions will be mpeg4, so this is a theoretical result.)

fishacura

join:2008-01-25
Phoenixville, PA
But even if replacements are not MPEG4 there's still room for 4-6 new channels right?

JPL
Premium
join:2007-04-04
Downingtown, PA
kudos:4
said by fishacura:

But even if replacements are not MPEG4 there's still room for 4-6 new channels right?

If my math is right, then even if the new additions are all mpeg-2, they have room for 5 to 10 HD channels. Here's how I did the math. Assume the savings range, as nowayout indicated, is beteen 2.5 and 3.5 QAMs. Given that, they have enough room for:

5 - 7 HD channels if the new channels are mpeg-2, and kept 2/QAM (2*2.5 to 2*3.5).

7 - 10 HD channels if the new channels are mpeg-2, with 3:1 compression (basically 3*2.5 to 3*3.5)


MeatChicken

join:2007-08-15
Paramus, NJ
kudos:1
said by JPL:

said by fishacura:

But even if replacements are not MPEG4 there's still room for 4-6 new channels right?

If my math is right, then even if the new additions are all mpeg-2, they have room for 5 to 10 HD channels. Here's how I did the math. Assume the savings range, as nowayout indicated, is beteen 2.5 and 3.5 QAMs. Given that, they have enough room for:

5 - 7 HD channels if the new channels are mpeg-2, and kept 2/QAM (2*2.5 to 2*3.5).

7 - 10 HD channels if the new channels are mpeg-2, with 3:1 compression (basically 3*2.5 to 3*3.5)

And that assumes there isn't a single current open space available, & I thought there was still enough current existing national QAM space for 3 - 6 HD additions ....

manshow

join:2013-01-23
Washington, DC
reply to Greg2600
said by Greg2600:

Nice, that's 21 channels, 22 really because 3D uses double the QAM. I believe that means freeing of about 5.5 QAM slots? Opening up for an additional 11 channels in MPEG-4.

so 3d uses double the QAM? one QAM equals to 38.8meg. 2 * 38.8 equals 77.6 meg. wow lot of wasted bandwith for one channel that hardly anyone watches.


nycdave
Premium,MVM
join:1999-11-16
Melville, NY
kudos:17
No, the ESPN 3D channel doesn't use 2 QAM slots...


mackey
Premium
join:2007-08-20
kudos:12

1 edit
reply to manshow
said by manshow:

said by Greg2600:

Nice, that's 21 channels, 22 really because 3D uses double the QAM. I believe that means freeing of about 5.5 QAM slots? Opening up for an additional 11 channels in MPEG-4.

so 3d uses double the QAM? one QAM equals to 38.8meg. 2 * 38.8 equals 77.6 meg. wow lot of wasted bandwith for one channel that hardly anyone watches.

No, it uses 1/2 of 1 QAM, just like a normal HD channel.

To use the ESPN 3D Channel as an example:

SCANNING: 363000000 (us-irc:47, us-cable:47)
LOCK: qam256 (ss=100 snq=100 seq=100)
TSID: 0x286F
PROGRAM 722: 867 Showcase HD (encrypted)
PROGRAM 818: 1002 ESPN 3D (encrypted)

That shows there are 2 channels in the 1 QAM.

tun: ch=qam:363000000 lock=qam256:363000000 ss=100 snq=100 seq=100 dbg=-348/1053
dev: bps=38812224 resync=0 overflow=0
cc: bps=38812224 resync=8 overflow=0
ts: bps=38812224 ut=87 te=0 miss=0 crc=0
flt: bps=16098816
net: pps=0 err=0 stop=0

As you can see, at the instant I looked at it it was using ~16 mbps (the "flt:" line). As the encoding isn't a constant fixed rate, this varies slightly depending on what's going on on the screen.

/M


motorola870

join:2008-12-07
Arlington, TX
kudos:4
I am wondering if these changes have to do with Verizon finally having enough stock to supply customers with a MPEG4 QIP (motorola (soon to be arris)) or Cisco MPEG4 boxes. I have a feeling Verizon might be getting ready to deploy those smaller gateway boxes and will probably start shipping them out for replacements soon and possibly once they run out of the QIP-7200s and QIP-7232s.

I am going to assume that Verizon is going to be making all new HD adds MPEG4 as it would make since now that they are replacing the 6200s and 6400s with MPEG4 boxes. Also the reason why TV Guide HD stopped rolling out is that Verizon might be wanting to make it MPEG4 and they stopped mid way in adding it and changed plans with making channels MPEG4 and possibly won't add it to all areas until it is converted to MPEG4 in the areas that have it?