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Pensacola, FL

[FL] Internet is unstable, packet loss as well as long term DCs

I am getting packet loss, and sometimes full connection drops for anywhere from 2 minutes to 20 minutes at a time. I'm using a Motorola Surf Board 6121. I have a two way splitter where the line comes into the house, one goes to the modem, and the other goes to another splitter for the TVs. I seem to have the issue even when directly connected with no splitters though. It also doesn't matter if I'm connected to my router or not.

I've noticed that sometimes when the connection is down, I can still access my modem control panel at Other times I cannot access the page and it will time out until the connection is back online, where I am able to regain access.

I read on a forum that there are special splitters with active return, as opposed to passive return, that may be able to help me. Will that work for me ? I have posted my signal strength readings below. Thank you.

Downstream Bonding Channel Value
Channel ID 196 193 194 195
Frequency 855000000 Hz 837000000 Hz 843000000 Hz 849000000 Hz
Signal to Noise Ratio 36 dB 35 dB 35 dB 35 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
3 dBmV 1 dBmV 2 dBmV 3 dBmV

Upstream Bonding Channel Value
Channel ID 1
Frequency 24512000 Hz
Ranging Service ID 32
Symbol Rate 2.560 Msym/sec
Power Level 47 dBmV
Upstream Modulation [3] QPSK
[2] 16QAM
[3] 64QAM

Ranging Status Success

Mary Esther, FL

Re: [FL] Internet is unstable, packet loss as well as long term

Did you message one of the techs on here? It's been fine out here. It could be a number of things.