| U-Verse ATT speeds drop randomly while downloading Hey guys,
I currently have ATT U-Verse at the 18 Mb/s and forgot the up but I believe we are on the 25 Mb/s because of the 2 TV's that we share the internet with. What happens is that download could be going at 800kbs and then all of a sudden randomly it drops to 4 or 10kbs(no tv's in use) and then maybe backup to the original state. This is getting really annoying and wanted to know what I should do to fix it. The tech has looked at line and everything checks fine but still having this issue. Would love your opinion. Thanks |
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 mmisek
join:2013-03-03
Cleburne, TX | Are you connected wired or wireless? |
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| Wired
Thanks for the help |
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mmisek
join:2013-03-03
Cleburne, TX | I can check for you, if you'd like, but I would need your acc #. You can pm me but i'm not sure anon users can pm. Its a slow day today and I'm here till 10.
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Tier II Advanced Tech Support, AT&T U-verse
Fort Worth, Texas |
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 DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78 | reply to xtreme23
You can post in the AT&T direct forum as well. |
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| reply to mmisek
said by mmisek:I can check for you, if you'd like, but I would need your acc #. You can pm me but i'm not sure anon users can pm. Its a slow day today and I'm here till 10.
check ur pm. thanks |
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mmisek
join:2013-03-03
Cleburne, TX
1 edit | The signal coming into your home is fine, save a few errors. I see you have the 3801 modem, what cable is connecting the modem to the wall? Also, you have exceeded your maximum sessions. Example: 989 out of 1024 sessions indicated 35 sessions are in use. You currently have 4/1024.
I recommend checking for possible viruses.
The 3801 is equipped with a feature to detect excessive sessions on a particular device. The equipment will then warn you and help you single out the device causing the issue. You may want to give this a try.
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Tier II Advanced Tech Support, AT&T U-verse
Fort Worth, Texas |
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| said by mmisek:The signal coming into your home is fine, save a few errors. I see you have the 3801 modem, what cable is connecting the modem to the wall? Also, you have exceeded your maximum sessions. Example: 989 out of 1024 sessions indicated 35 sessions are in use. You currently have 4/1024.
I recommend checking for possible viruses.
The 3801 is equipped with a feature to detect equipment will then warn you and h excessive sessions on a particular device. Theelp you single out the device causing the issue. You may want to give this a try.
what does it mean to have such a low amount of sessions? what exactly is a session? and how do i check if any devices have execessive sessions? |
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| reply to xtreme23
All of the troubleshooting on your and ATT's side isn't going to resolve a bottle neck or bad route between you and the server your accessing for said service. You really need more information and additional testing from say different devices in your home or different downloads from different servers. |
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mmisek
join:2013-03-03
Cleburne, TX | reply to xtreme23
It means that something is causing your device(s) to access the internet waaaaaay too much. Possibly malware/ a virus. You can enable the "excessive session warning" feature that comes with 3801 to determine which devices are causing the unwanted traffic. AT&T offers McAfee for free to qualifying customers, you can use that to check for corrupt files.
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Tier II Advanced Tech Support, AT&T U-verse
Fort Worth, Texas |
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| said by mmisek:It means that something is causing your device(s) to access the internet waaaaaay too much. Possibly malware/ a virus. You can enable the "excessive session warning" feature that comes with 3801 to determine which devices are causing the unwanted traffic. AT&T offers McAfee for free to qualifying customers, you can use that to check for corrupt files.
could it be utorrent? |
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| reply to mmisek
said by mmisek:The signal coming into your home is fine, save a few errors. I see you have the 3801 modem, what cable is connecting the modem to the wall? Also, you have exceeded your maximum sessions. Example: 989 out of 1024 sessions indicated 35 sessions are in use. You currently have 4/1024.
I recommend checking for possible viruses.
The 3801 is equipped with a feature to detect excessive sessions on a particular device. The equipment will then warn you and help you single out the device causing the issue. You may want to give this a try.
also its a green wire from a telephone box |
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| reply to xtreme23
Yes, easily - especially if you left all the default settings.
Make sure you run the 'Setup Guide' (actually a speed/network test). It's on the menu at "Options/Setup Guide".
Also check the Bandwidth settings (Options/Preferences[Bandwidth]). I have a 3800 RG and it can't handle the number of connections that uTorrent can throw at it.
Through trial and error, I've come up with settings that work for me. I've (hopefully) included an image that shows my settings. I have 12 Mb internet service, so your upload rate could be set higher - the Number of Connections settings works great for me with my 3800 - You might be able to increase them with the 3801.
Note: my uTorrent usage is mainly for downloading/sharing open-sourced software (FreeBSD, Eclipse, Android dev environment, etc) and Videos from the Internet Archive (»archive.org/details/movies). You might need to play with the settings to see if you need different settings based on your usage. |
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| thanks i tried that but still getting dropped speeds. i really wish i could fix this |
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DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78 | reply to xtreme23
does shutting off utorrent return the speeds to normal? |
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| reply to xtreme23
I've been having the same issues lately as well. Just started a couple weeks ago. I'm on the 24/3 plan using the 3800 with phone line connection to wall (I don't have their TV service). |
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| said by profane:I've been having the same issues lately as well. Just started a couple weeks ago. I'm on the 24/3 plan using the 3800 with phone line connection to wall (I don't have their TV service).
Interesting. I'm supposively on the 24 or 25 meg plan becuz I have tv service as well but I've getting really good speeds today and only one drop. It busts getting to see ur download speeds and then seeing it drop so low, can be really annoying. |
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| reply to David
said by David:does shutting off utorrent return the speeds to normal?
What do u mean back to normal? As in restarting utorrent? Speed tests are usually fine |
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| said by xtreme23:said by David:does shutting off utorrent return the speeds to normal?
What do u mean back to normal? As in restarting utorrent? Speed tests are usually fine Simple troubleshooting... if you turn utorrent off is your line stable? If the answer is yes there is nothing wrong with your connection. |
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| Yea but I don't lose signal or anything jut extremely slow download speeds till if goes back up |
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