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lukasc

join:2013-03-01
Canada

Internet down for days and is fixed but slow

Last Wednesday there was a snow storm which cut off my internet and phone and since Bell has THE WORST customer service ever, I couldn't get a technician who could get the phone and internet to work again until yesterday (Monday) and now I'm happy it's back but it's unbearably slow. Speedtest results always say the download speed is 2-3mbps but before it was always 5 (it's supposed to be 6) and when I open "activity monitor" on my Mac I can see how fast data is transferring so when I load a 1080p video on Youtube this is what happens




Before my internet was cut off it would always be downloading at 700KB/s and it would be consistent unlike now

What is the problem and how do i solve it?

urbang33k

join:2010-02-13
Canada
kudos:1
What did the technician do to get things working again?

lukasc

join:2013-03-01
Canada
The telephone wires that are beside my house I think since the phone was also very staticy

urbang33k

join:2010-02-13
Canada
kudos:1
reply to lukasc
are all your phones still filtered? perhaps during troubleshooting, a filter was removed and not replaced?

lukasc

join:2013-03-01
Canada
Yes, all the lines have filters