| [Connectivity] Suffering 96-100% packet loss when routed through I live in NW Arkansas and my ISP is NATCO, which is not the greatest ISP, but that is a different issue.
My trouble is this: I have been attempting to play an online game that has game servers located in California. I can log into the game and play for about a minute or two before I begin suffering some major lag that is inevitably followed by a disconnection from the game's server.
I have performed several pathping and tracert commands and the packet loss is always in SuddenLink's network, usually Tyler, TX or Bossier, LA. Being that I am not a SuddenLink costumer, I'm not sure how to fix the issue. Any advice will be greatly appreciated. |
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| Re: [Connectivity] Suffering 96-100% packet loss when routed thr It may be difficult to isolate the problem without being able to test from your gateway but I'd be happy to give it a shot.
Please download and install PingPlotter Pro (free trial) and run it to the game server you're playing on. I prefer to have a full 24 hour capture. Once that is complete, click file, save sample set, and attach it to this thread.
Also, PM me with your source and destination IPs. |
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| Thanks! I have PingPlotter running right now. I'll get the results to you when the process has met the 24 hr mark. |
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| Here's the PingPlotter for the last hour or so. |
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| reply to Anon1337
Hops 1 and 16 |
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| I can not bypass my router because it is a modem/router combo. I assume this is an issue I should take up with my ISP? |
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| reply to Anon1337
Yes. Hop 1 is the combo device at your home. Hops 2 and 3 are within the NATCO network. Hops 3 through 7 are the Suddenlink network. Hops 8 through 14 are Above.net.
If you see packet-loss on 1-3 NATCO will be your point of contact. I can help with hops 3 through 7 for the most part. But with the packet-loss starting at hop 1, all other hops past it will show the same packet-loss so long as the combo router is a problem. |
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| Thanks. At least now I know where to begin. Much appreciated. |
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| I just got off of the phone with my ISP and we did a ping -t against my ISP network for about 10 minutes and suffered 0% packet loss. I also have done a ping -t against 173.219.247.170, and seeing about 17% packet loss consistently. |
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| reply to Anon1337
Is your PP running clean to your 192.x address now?
Edit: PP is a far more robust tool than a Windows ping. |
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| Here's the latest PP sampleset. |
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| reply to Anon1337
Tyler to NATCO |
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 Zorack
join:2001-12-14
Fayetteville, WV | I notice you didn't show all the plotter hops,could you reshow all hops? That would actually show from beginning to end(you only showed the last two hops in the plotter,and looking at the routing your 3rd and 4th hops do not look great at all).
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Matt Barlow Rules! Bring him back to Iced Earth! \m/ |
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| reply to Anon1337
If you're referring to my last post, if the 3rd and 4th hops were a problem then we would see it with the destination hop. Since the destination has 0 packet-loss then the path to the destination is clean.
For instance, some routers will rate limit packets destined to them but it will not affect traffic through them. |
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