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Long Beach, CA
·Verizon FiOS
reply to fishacura

Re: Service Experience - Returning STB

[BQUOTE=fishacuraActually it was 6 weeks ago...but if you read the OP the box was returned on 1/7, issue resolved on 3/6. If that's "pretty good" houston we have a problem lol!
Hmm...depending on the billing cycle. It took longer than it should, but if it didn't get processed by the OP's February billing cycle (probably by the end of January in this case since they got the bill around the 6th of the month), it would then take until the March billing cycle so show. I suspect Verizon was working off a backlog of all the year-end/holiday off time installs and exchanges. Just a thought, I could be wrong.

I always take the billing cycle date into account when I make changes. I usually make changes immediately after the billing date to give the maximum time possible for Verizon to get it right.