said by fishacura:
Well there is the little issue of keeping me on the phone for 40 mins lol. Agreed billing cycled had a little to do with it but it's clear this is not an easy process for many people. They get a box back on 1/7 they should be able to tell the customer by 1/10-1/15 "yup...you're good". It shouldn't take until 3/6.
I'm not disagreeing with you, but the you didn't get the "yup...you're good" until you got the latest bill. Someone might have been able to tell you that ahead of the bill, or at least they should have been able to tell you.