said by fishacura:
That's my point PJL...until my latest bill they could not confirm anything for me nor did certain portions of my online account show the box as returned. But we are in agreement that they SHOULD have been able to do so well ahead of 60 days of receipt of the box.
Well it seems Verzon's e-commerce computer systems are smarter than it's employees! The systems just don't provide status to the humans.