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Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:12
Reviews:
·Callcentric
·Anveo
·Shaw

[Anveo] DISA behaviour

I noticed some interesting behaviour with DISA and wanted to see if I'm doing something wrong or if this is expected, before I asked them about it.

I accidentally left off the last digit when I was dialing. My phone rang indefinitely. (Obviously the called party's phone did not ring.)

I linked Goodies to Robotalk in my call flow, and configured Robotalk to play a message "Invalid number; please try again."

This time when I dialed an invalid number, it only rang once. But I didn't hear the Robotalk message I'd configured; instead it said there was no answer and looped me back to the beginning of Goodies.

Out of curiosity I tried linking Goodies back to itself; this made it ring indefinitely again.

Is it expected behaviour that Goodies rings indefinitely when an invalid number is dialed?


anveo
Premium
join:2010-02-08
kudos:3

1 edit

Anveo GOODIES module is build using Call Flow.
Have you tried DISA Call Flow template available from Anveo portal ? Here is a screenshot of it and GOODIES uses the same combination of ENTER DIGITS + TRANSFER items.


StillLearn
Premium
join:2002-03-21
Streamwood, IL

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