said by usuckbellI agree that some of the level1 support reps aren't the greatest, that is why I always open a ticket online (through e-Care), so you don't need to call them, and it allows you to add all of your speed tests, latency tests, and any issues you might be having, right in the ticket.
Did they ever tell you to use test@test, password: test, as your PPPoE credentials and then run latency tests to Bell's local BRAS (10.x.x.1)? (latency will rise if you're on their ATM network and there's congestion)
Did you ever try reconnecting to hopefully land on a less saturated link from Bell's BAS/LAC to Primus' routers?
Like HeadSpinning said, there are too many variables to pin point the exact issue, but if it was Primus, there would be a lot more people on here complaining, including myself.
And you never did mention if you were on GAS or an unbundled loop, I'm guessing GAS though.
No they didn't suggest any of those tests, during the 10 calls I made during the almost 4 months I tried.
They did move me off an old Magma server and onto a Primus server, but that didn't help, obviously.
My ping was always ok - between 30 and 80 every time, usually around 50, it was only the speed that sucked - enough to browse, but not to download.
Several times it went to level 2, but who knows what they did. Twice a Bell tech came and measured stuff, and said everything was clean, and apparently made changes. Interestingly, aftor both times Bell made a change, the speed went back to normal for two days, then on the third day the speed went back to below 1meg, but again, like clockwork, only between 7pm and 11.30pm.
When the supervisor left me the message "we found the problem and we are in the process of upgrading our network", how else to interpret that? He said "our" network. If it was Bell's network, I'm pretty sure he would have emphasized that it's a Bell problem, not "our" problem".